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Find CRM training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
CRM training courses and schools Customer Relationship ManagementTotal 8 training course(s) at schools in Australia.
School: Dimension Data Learning Solutions [All Courses] Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, , Australia Tel.: 13 12 01 / 08 8236 8200Applications in Microsoft Dynamics CRM 4.0 (Certificate) Course Format: On-site This three-day course explores the Microsoft Dynamics CRM application from a users perspective. Application functionality covered in the course includes:
�Sales Management
�Marketing Automation
�Service Management
�Service Scheduling
Elements of this syllabus are subject to change.
This three-day instructor-led course provides students with the knowledge and skills to improv...
Customisation and Configuration in Microsoft Dynamics CRM 4.0 (Certificate) Course Format: On-site This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as:
�Business units
�Users
�Teams
�Security privileges and roles
�System Settings
�Multilingual User Interface Language Packs
�Currency Exchange Rates
�Multiple Organizations
T...
Installation and Deployment in Microsoft Dynamics CRM 4.0 (Certificate) Course Format: On-site Students would write the Microsoft Dynamics GP 10.0 Financials Certification Exam (Prometric Exam #MB3-528) on Day 5 of the training. One exam attempt/voucher for Financials is included in the course fee.
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamic...
School: Victorian Institute of Technology [All Courses] Training Center(s)/Venue(s): Melbourne, VIC, Australia Tel.: (+61)3 9670 7848, (+61)3 9670 7840Microsoft CRM - Installation & Configuration (Certificate) Course Format: Classroom Customer Relationship Management (CRM) - Installtion and Configuration. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules Implementation Methodology Tool Kit
Microsoft CRM Overview
Supporting Technologies
Microsoft CRM Architecture
Hardware and software requirements
Deployment s...
Microsoft CRM - Customization (Certificate) Course Format: Classroom Customer Relationship Management (CRM) - Customization. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules Microsoft CRM Architecture
Workflow Manager
Sales Processes
Workflow Monitor
Microsoft CRM Customization Tool
Publishing customizations
Schema Manager
Software Deve...
Microsoft CRM - Application Professional (Certificate) Course Format: Classroom Customer Relationship Management (CRM) - Application Professional. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules Microsoft CRM Overview
Navigation - User Interface
Navigation - Working with Records
Searching
Accounts and Contacts
Activities and E-mail
Workplace
Note...
School: Macquarie Graduate School of Management [All Courses] Training Center(s)/Venue(s): Macquarie Park, NSW, Australia Tel.: +61 2 9850 7800Customer Relationship Management (CRM) Course Format: Classroom This unit explores the ways in which CRM is concerned with the development and maintenance of long-term, mutually beneficial relationships with strategically significant customers. This unit takes the view that CRM is viewed as the intelligent management of the existing and potential customer base, with a view to optimising long-term company and customer value. Issues such as: customer portfoli...
School: New Horizons Learning Centres of Australia [All Courses] Training Center(s)/Venue(s): Brisbane, Melbourne, Newcastle, Perth, Sydney, , Australia Tel.: 1300 794 006Microsoft CRM 3.0 Applications Professional Course Format: Classroom
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