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CRM training courses and schools
Customer Relationship Management

School: Dimension Data Learning Solutions
[All Courses]

Microsoft CRM 1.2 - Installation and Configuration
Course Format: Classroom
The Microsoft Customer Relationship Management Installation & Configuration course begins with an examination of Microsoft¡¯s CRM Implementation Methodology tool kit that can be used to assist customers in implementing Microsoft CRM. The course then explores the technologies that support Microsoft CRM (i.e. Active Directory, Microsoft .Net framework, XML Web Services, SOAP, etc.), the architectu...
 

Microsoft CRM 1.2 - Customization
Course Format: Classroom
The Microsoft Customer Relationship Management Customization course examines the various ways in which you can customize the application to meet your business requirements. Customization can take on many forms ¨C from workflow, to customizing the application and database schema, to report customization, to extended customization via the Software Development Kit (SDK). Workflow manager allows you...
 

Microsoft CRM 1.2 - Applications Professional
Course Format: Classroom
The Microsoft Customer Relationship Management Applications course explores the Microsoft CRM application from a user’s perspective. Modules in this hands-on classroom experience include functionality available in both Standard and Professional editions of Microsoft CRM. Application functionality covered in the course includes Core CRM Navigation, User Interface, Sales for Outlook Client, ...
 

Microsoft CRM 1.2
Course Format: Classroom
This instructor led CRM Hands-on Lab will cover the features and functionality of Microsoft CRM, its Administration and Customization. Skills Gained: Gain an insight to the Microsoft CRM tool its functionality, administration and customization Key Topics: This course normally takes 3 hours to complete.
 

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