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Cisco Networking System and Technologies

School: Housley Communications Pty Limited
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Cisco Unified Communications Manager Administration (Certificate)
Course Format: Classroom
This course provides the foundation of a Cisco IP Telephony (CIPT) network solution. This course is designed to provide level one (on-site) support staff with the skills needed to add, move and change IP telephony devices using Cisco Unified Communications Manager. This course will also provide level one support staff the skills and knowledge to support users of IP phones and identify network a...
 

Advanced Services’ Cisco IPCC Enterprise PPDIOO Workshop (Certificate)
Course Format: Classroom
The Cisco IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Centre (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. St...
 

Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. Course Objectives Upon completing this course, you will be able to...
 

Cisco Unified Contact Center Express (Certificate)
Course Format: Classroom
This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts in the deployment of both IP IVR and...
 

Cisco IP Contact Centre Enterprise (Certificate)
Course Format: Classroom
The new release Cisco IP Contact Center Product Training v7.0 is based on updated Call Manager, IP IVR and ICM software. All labs have been rewritten and tested. New call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The new course also includes coverage of CAD, the Cisco Agent Desktop, and expand...
 

CCIE Voice (Certificate)
Course Format: Classroom
This bootcamp is designed to prepare students for the CCIE Voice exam. Over the 10 days candidates refresh their existing knowledge, gather detailed aspects of advanced technology they need to practice and gain vital test taking strategies. The course focuses entirely on practical experience. The students are exposed to full-scale labs that resemble the complexity of the CCIE Voice practical la...
 

Cisco Intelligent Contact Manager (Certificate)
Course Format: Classroom
Cisco Intelligent Contact Manager course provides an understanding of ICM system terminology, features, functions, components, and capabilities. The course provides extensive coverage of ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities. During the extensive course labs, students add a contact center, complete configuration, perform contingencies in scripting, ...
 

Cisco Data Centre Storage Networking Support (Certificate)
Course Format: Classroom
The Cisco Data Centre Storage Networking Support Specialist validates an individual’s knowledge of installing, configuring, and troubleshooting Cisco storage products to maintain a highly scalable, efficient, high performing storage networking environment. Cisco Data Centre Storage Networking Support Specialist professionals understand how to deploy and optimise the features and benefits o...
 

Cisco Data Centre Storage Networking Design (Certificate)
Course Format: Classroom
The Cisco Data Centre Storage Networking Design Specialist validates an individual’s knowledge of selecting and integrating Cisco storage products to design a highly scalable, efficient, high performing storage networking solution based on converged architecture. Cisco Data Centre Storage Networking Design Specialist professionals understand how to utilise and employ the features and benef...
 

Cisco Data Centre Storage Networking (Certificate)
Course Format: Classroom
The Cisco Data Centre Storage Networking Specialist certifications validates knowledge of storage networking technology which focuses on the Cisco MDS 9000 Series Multilayer Directors and Switches, Cisco MDS 9509 Director Switch, Cisco 9216 Fabric Switch, and Cisco MDS 9120 products. These skills support the deployment of highly scalable, reliable, distributed multi-service solution that is bas...
 

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