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Cisco Networking System and Technologies

School: Fast Lane Australia
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Covering advanced techniques in scripting and overall CRS functionality
Course Format: Classroom
Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Age...
 

Unified Contact Center Express and Unified IP IVR Deployment
Course Format: Classroom
After completing this course the student should be able to: Design and plan an IP Contact Center and an Unified IP IVR implementation Install or discuss CRS components, servers, agent and supervisor desktops and clients Configure all CRS components Build workflow applications to exploit Unified IP IVR features and capabilities Build contact center workflows to exploit Unified CCX featu...
 

Cisco Unified Messaging
Course Format: Classroom
Module 1:An Overview of a Cisco Unified Communications System Module 2: Unity Connection Module 3:Cisco Unified Communications General Setup Module 4:Unified Communications Subscribers: A Complete Reference Module 5:Unified Communications System Monitoring and Maintenance Course Content Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer ...
 

Cisco Unified Presence Design and Implementation
Course Format: Classroom
After completing this course, the learner will be able to meet these overall objectives: Explain presence technology and solution and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence. Design Cisco Unified Presence deployment solutions. Describe Cisco Unified Presence interoperability and integration options. Install and configure Ci...
 

Implementing Cisco Voice Gateways and Gatekeepers
Course Format: Classroom
After completing this course the student should be able to: Given a customer CallManager based IPC network, students will be able to implement H.323, SIP and MGCP controlled gateways including SRST and RSVP support. Given a customer IPC solution requiring integration with the PSTN and PBXs, students will implement the appropriate interconnections. Given a customer multi-site IPC network i...
 

Troubleshooting Cisco Unified Communications Systems
Course Format: Classroom
The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes. Course Content Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / soluti...
 

Implementing Cisco Unified Communications Manager Part 1
Course Format: Classroom
Upon completing this course, the learner will be able to meet these overall objectives: Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade. Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management. Configure Cisco Unified C...
 

Implementing Cisco Unified Communications Manager Part 2
Course Format: Classroom
Upon completing this course, the learner will be able to meet these overall objectives: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements . Implement call processing resiliency in remote sites using SRST, MGCP fallback, and Cisco Unified Communications Manager Express in SRST mode. Implement call admission control to prevent oversu...
 

Cisco Voice over IP
Course Format: Classroom
After completing this course, the learner will be able to meet these overall objectives: Describe VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs. Configure gateway interconnections to support VoIP and PSTN calls. Describe the basic signaling protocols used on voice gateways and configure a gateway to support calls using the various s...
 

Mitigating DDOS Using Cisco Guard and Traffic Anomoly Detector
Course Format: Classroom
DDoS is a 2-day, instructor-led, lecture / lab course. You will learn how to deploy and configure of the Cisco Guard and Cisco Traffic Anomaly Detector distributed denial of service (DDoS) attack mitigation solutions. You will learn to recognize threats posed by DDoS attacks, select the appropriate mitigation strategies and successfully deploy Cisco DDoS mitigation solutions. Course Outline ...
 

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