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Communication training courses and schools
Communication Skills

School: Australian Institute of Management Qld & NT
[All Courses]

Writing Effective Reports and Documentation
Course Format: Classroom
Well crafted reports and documents are key forms of communication in organisations. Participants will learn how the effectiveness of re­ports can be greatly enhanced if the writing, editing and presentation of their work is planned purposefully. Content The purpose and structure of a report Identifying the reader’s focus and needs Developing a research plan Gathering, analys...
 

Professional Presentations
Course Format: Classroom
This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids T...
 

Effective Communication
Course Format: Classroom
The development and maintenance of relationships with colleagues and team members depends on an ability to communicate effectively. This program provides participants with a range of techniques and strategies that enables more effective and confident communication. Content Understanding the communication process Identifying communication styles Communication barriers Demonstr...
 

School: Australian Institute of Management SA
[All Courses]

Public Sector - Service Delivery and Workplace Communication
Course Format: Classroom
Every organisation has the opportunity to provide exceptional internal and external service �but very few do. Government agencies are placing a stronger emphasis on improving service standards. Whether the customers are internal or external, high level service standards involve high level communication skills and are being trained in, measured and rewarded. This program gives participants an o...
 

Six Thinking Hats Workshop
Course Format: Classroom
Much of a manager’s thinking in today’s workplace happens in meetings, conversations and workshops. But groups of people have different knowledge, opinions and communication styles. How do you genuinely get the best thinking for everyone without disintegrating into chaos or argument? A lot of business thinking and decision making happens in groups. Ideally this brings a wealth of experience ...
 

Report Writing
Course Format: Classroom
The workplace report has become a pivotal information tool upon which many organisations depend. A report, which is well researched, well organised and clearly presented, can greatly assist in making timely and effective decisions. This program is designed to develop the skills and knowledge required to create reports and information documents that are more complex than basic letters, memos and...
 

Public Speaking Skills
Course Format: Classroom
The program is designed to enable participants to develop the ability to speak clearly and confidently in front of others, whether one to one or in front of a group. Content Researching and preparing a successful speech Building rapport with the audience Overcoming objections Handling difficult questions Techniques to improve the use of body and voice to transmit messages Practical sess...
 

Professional Telephone Techniques
Course Format: Classroom
As distinct from face to face communication, telephone communication requires additional skills to overcome the visual and physical separation of caller and employee. This is especially important when communicating in difficult situations. This program provides an insight into the skills and knowledge required to overcome communication barriers and deliver superior customer service while on the...
 

Professional Presentations
Course Format: Classroom
This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids The differences be...
 

Managing Meetings
Course Format: Classroom
“What a waste of time that was!�How often have you heard that at the end of a meeting? The problem is that the meeting was called in the first place to try and save time. This program will assist the participant in organising, conducting, taking minutes and reporting outcomes that will have people saying “Now that was time well spent� Content The purpose of meetings Planning the agenda A...
 

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