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Consultancy Skills

School: BJ Network Consulting Australia
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Responsible Service of Alcohol
Course Format: Classroom
The Liquor and Gambling Commissioner requires staff who are badged as a responsible person under the liquor licencing act to complete the following accredited industry units. This course includes the following accredited industry units: Provide responsible service of alcohol This course covers the following areas: Standard drinks liquor licencing act 1997 Lesislation cover...
 

Gaming Operations
Course Format: Classroom
This 2 day course contains both nationally accredited industry units as required by the Liquor and Gambling Commissioner prior to gaining employment in a gaming room. This course includes the following accredited industry units: Attend gaming machines Customer relations Duties of gaming staff Problem solving Payouts Code of practice Recognising problem gamblers Barring p...
 

Bar and Service of Drinks
Course Format: Classroom
This course gives the participants the basic skills and knowledge required to work in a hotel / club environment. This course includes the following accredited industry units: Clean and tidy bar areas Operate a bar Responsible service of alcohol This course covers the following areas: Bar opening and closing procedures Basic product knowledge Liqour licensing legislati...
 

Certificate II In Hospitality (Operations & Kitchen Opetations)
Course Format: Classroom
Core units Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Develop and update hospitality industry knowledge Follow workplace hygiene procedures Elective units There are a vast range of elective units available from the following functional areas. Food & Beverage Gaming Front Office House Keepi...
 

Certificate III In Hospitality
Course Format: Classroom
Core units Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Develop and update hospitality industry knowledge Follow workplace hygiene procedures Communicate on the telephone Promote products and services to customers Deal with conflict situations Coach others in job skills Elective units There ...
 

Certificate II In Retail Operations
Course Format: Classroom
Core units Communicate in the workplace Apply point of sale handling procedures Interact with customers Work effectively in a retail environment Operate retail equipment Perform routine housekeeping duties Apply safe working practices Minimise theft Perform stock control procedures Balance register/terminal Elective units General Selling Stream. Sell products...
 

Certificate III in Retail Supervision
Course Format: Classroom
Core units Co-ordinate interaction with customers Co-ordinate work teams Maintain employee relations Maintain store safety Maintain store security Elective units A total of 4 elective units must be completed. Selling Stream Co-ordinate Sales Performance Clerical/Admin Stream Co-ordinate Retail Office Operate Retail Information Technology Systems Inventory ...
 

Certificate III in Retail Operations
Course Format: Classroom
Retail operations consists of six core units. This certificate will provide participants with the ability to perform the day-to-day operation of a retail business. They include,building relationships, store security, stock control, the choice of monitoring merchandise or creating a display. The choice of elective modules are arranged into several streams included are: administration,loss pr...
 

Certificate III In Business
Course Format: Classroom
Units of competence Exercise initiative in a business environment Organise personal work priorities and development Contribute to effective workplace relationships Contribute to personal skill development and learning Organise workplace information Produce business documents Maintain business resources Maintain financial records Recommend products and services Deliver ...
 

Certificate IV in Business (Frontline Management)
Course Format: Classroom
Units of competence Develop work priorities Show leadership in the workplace Manage effective workplace relationships Implement Operational Plan Monitor a safe workplace Electives Lead Work Teams Implement workplace information system Coordinate implementation of customer service strategies Implement continuous improvement Promote innovation and change Develo...
 

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