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Find Customer training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer training courses and schools
Customer Service and CareTotal 120 training course(s) at schools in Australia.
Training Center(s)/Venue(s): Launceston, Tasmania, Australia
Tel.: (03) 6420 7766Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
School: McMillan Staff Development
[All Courses] Training Center(s)/Venue(s): Canberra, ACT, Australia
Tel.: 02 6230 0266Certificate III in Customer Contact
Course Format: Classroom
The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries.
We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification.
Our approach to this...
Customer Service
Course Format: Classroom
Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for
business profit and growth. This program is designed to work through the key areas of success in customer
service:
�Identifying your clients
�Identifying your clients�needs and how that matches what you have to offer
â€...
School: Investment Banking Institute Pty. Ltd.
[All Courses] Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia
Tel.: 1300 669 786, +61 (03) 98040701Dealing with Difficult Customers
Course Format: Classroom
The dynamics & role of power, structure and tension in business & personal relationships
Conflict or compromise �How to select the right strategy!
Dealing with anger
Neutralising a hostile situation and environment
Building bridges to positive outcomes
Communicating techniques in difficult situations
Identify the styles of difficult behaviour
Determine your own personal style
A...
School: Australian College of Commerce and Management
[All Courses] Training Center(s)/Venue(s): Balcatta, WA, Australia
Tel.: 1800 662 262, + 61 8 9344 4088Sales (Finding the Customer)
Course Format: Classroom
The first step to any sales process is finding the customer. In life from birth the first step we take always brings the biggest smile to peoples face, so lets make this the starting point of your ongoing life’s success’s and also bring a smile to your many new clients faces. Areas covered comprehensively, yet in easy to understand language in this model are;
What type of person are you seek...
Real Estate (Finding Customers)
Course Format: Online
This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers.
The topics covered are:
Prospecting
Profiling your ideal client
Event change
Cold calling
Referrals
Lead generation and prospecting ideas Getting to elusive prospects
School: Business Success Group Pty Ltd.
[All Courses] Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, , Australia
Tel.: 07 3666 5900, 1300 666 612Diploma of Customer Contact
Course Format: Classroom
This qualification reflects the role of individuals who possess a sound theoretical
knowledge base and use a range of specialised, technical or managerial
competencies to plan, carry out and evaluate their own work and/or the work of a team.
Certificate II in Customer Contact
Course Format: Classroom
This qualification reflects the role of individuals who perform a range of mainly routine
tasks, using limited practical skills and fundamental operational knowledge at an entry
level role in a customer contact context. They work under direct supervision. Job roles
include: Customer Contact Representative
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