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Customer training courses and schools
Customer Service and Care

School: CLB Training & Development
[All Courses]

Taking Inbound Calls
Course Format: Classroom
The telephone is one of the most powerful tools in business providing ease of access to clients. This course outlines the steps involved in maintaining a superior level of call readiness, including recognising call types, creating call objectives, a taking-control statement and preparing the account profiler. This course also covers the strategies for questioning and listening that you can use...
 

Making Outbound Calls
Course Format: Classroom
Fifteen seconds doesn’t sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for making a successful initial...
 

Exceptional Customer Service
Course Format: Classroom
The image and reputation of your organisation largely depends upon the abilities and desires of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing complaints...
 

Communication Skills
Course Format: Classroom
The course covers communicating to ensure the effective operation of the workplace. This course looks specifically at facilitating discussions producing written materials and making presentations. It looks at how to get attention, how to convey the information and how to check for understanding. Topics covered during this course include Understanding the communication process Identi...
 

Dealing with difficult customers
Course Format: Classroom
Difficult customers and difficult clients typically represent just a fraction of the customers we see each day, but they have a profound impact on people’s performance and motivation. A difficult customer can be a rude customer, an unreasonable customer, an unhappy customer, a nasty customer or an irate customer. Sometimes it starts with a difficult situation or a customer who is just in ...
 

School: Capital Careers Pty Ltd.
[All Courses]

Customer Contact (Certificate)
Course Format: Classroom
ICT20102 - Certificate II in Customer Contact ICT30102 - Certificate III in Customer Contact ICT40102 - Certificate IV in Customer Contact
 

Customer Service Workshop
Course Format: Classroom
Our company provides a wide range of accredited and non-accredited professional development workshops for your staff. Training can be tailored to meet your organisational needs to ensure that you receive excellent value for your training dollar. Our presenters are highly experienced in their skill areas and in group management and training delivery. Workshops can be delivered at a time to s...
 

School: Camden Haven Community College
[All Courses]

CUSTOMER SERVICE OFFICER
Course Format: Blended
This course combines distance learning using a workbook, phone, letter and email contact with the trainer. It provides the skills needed to deal with the public and other staff members. This course would be suitable for anyone who deals with the public. Course begins on receipt of Learning Kit. $310.00. Successful participants will receive a Statement of Attainment from Certificate II in Bu...
 

School: Benchmark College
[All Courses]

Certificate IV in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about leadership in the workplace including operations, safety, leading change, implementing information systems, leading workteams and developing teams and individuals. This nationally accredited course will suit those who wish to enhance their skills as a team leader, s...
 

Certificate III in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about managing workplace and customer relationships, conducting telemarketing, providing sales solutions to customers, resolving complex complaints and processing complex accounts or high credit risk applications. This nationally accredited course will suit those who wish...
 

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