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Find Customer training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer training courses and schools
Customer Service and CareTotal 120 training course(s) at schools in Australia.
Training Center(s)/Venue(s): Frankston, Penrith, , Australia
Tel.: 02 4722 3099Certificate II in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about communicating effectively and providing customer service, responding to inbound and outbound customer contact, and using technology. This nationally accredited course will suit those who wish to enhance their skills as a telesales consultant, teleclaims officer, ove...
Training Center(s)/Venue(s): Melbourne, VIC, Australia
Tel.: 1300 13 1983Telephone Courtesy & Customer Service
Course Format: Classroom
This course is ideal for anyone involved in Customer Service who wishes to improve their telephone manner and have more successful outcomes when dealing with their clients over the phone.
Who Benefits
Anyone who uses a telephone or is involved in a customer service role.
Customer Service
Course Format: Classroom
This course is designed to improve Workplace Communication skills and overall Customer Satisfaction. Course participants will increase their professionalism and communication with clients, resulting in improved customer loyalty.
Who Benefits
A step-by-step approach to help you build the foundational skills required to provide customer satisfaction. Learn how to effectively deal with cust...
School: ABEX Training Group
[All Courses] Training Center(s)/Venue(s): Melbourne, VIC, Australia
Tel.: 1300 73 80 80 +61 3 9510 3800Customer Service
Course Format: Online
Improve your customer service skills with an ABEX Institute online short course
Working in a Team
Dealing with Customers
Building Relationships with Customers
Identifying Customer Needs
Customer Relationship Management
Communicating With Customers
Deliver Service to Customers
Handling Customer Complaints
Receive and Process Sales Orders
Monitor and Report on Service Deliver...
Manage quality customer service
Course Format: Classroom
This unit specifies the outcomes required to develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization and the customer.
Plan to meet internal and external customer requirements
Ensure delivery of quality products and/or services
Monitor, adjust and review customer service
School: Pollak Learning Alliance
[All Courses] Training Center(s)/Venue(s): Melbourne, Parramatta, Sydney, , Australia
Tel.: 1300 658 388Customer Service
Course Format: Classroom
This program draws together the basics of excellent customer service, the concept of customer engagement, and creating remarkable customer experiences. You will appreciate the importance of creating a memorable experience to enhance customer loyalty. You will also learn how to respond with empathy in order to resolve difficult customer interactions.
This program is beneficial for those in:
...
Training Center(s)/Venue(s): Sydney, NSW, Australia
Tel.: 02 9318 1222Customer Contact (Certificate)
Course Format: Classroom
ICT20102 - Certificate II in Customer Contact
ICT30102 - Certificate III in Customer Contact
ICT40102 - Certificate IV in Customer Contact
School: Accredited Online Training Pty Ltd.
[All Courses] Training Center(s)/Venue(s): Cairns, QLD, Australia
Tel.: 1300 72 66 34customer relationship
Course Format: Online
In today’s highly competitive business environment, it is crucial that you always remember your customers have a choice: if you don’t provide them with the level of customer service they demand, they can take their business elsewhere.
Meet and exceed customer expectations with this online course!
Studying the short course Create customer relationship (BSBCMN216A) you will learn how to dea...
Training Center(s)/Venue(s): Adelaide, SA, Australia
Tel.: 08 8221 5517Customer Service
Course Format: Classroom
This 1-day course will revolutionise the way you think about customer service. You will move from seeking to provide good service to understanding the importance of creating a great experience and will learn techniques and strategies that will enable you to make profound changes in your workplace. ...
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, , Australia
Tel.: 1300 362 262Turning Difficult Customers Into Loyal Customers
Course Format: Classroom
You have an angry customer standing before you demanding your fix their problem �what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor...
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