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Customer training courses and schools
Customer Service and Care

School: Business Success Group Pty Ltd.
[All Courses]

Certificate IV in Customer Contact
Course Format: Classroom
The Certificate IV in Customer Contact is suitable for participants who are in a team leader role or contribute significantly to the support and coaching function of a customer contact operation. This course aims to develop skilled call centre staff into team leaders for operational teams.
 

Certificate III in Customer Contact
Course Format: Classroom
The Certificate III in Customer Contact is a course designed to develop call centre representatives into highly skilled operators with specialisation in key areas of sales advice on products or services; complaints or fault enquiries; customer service information and support. Students must choose either ICTCC111 (inbound) or the ICTCC112 (outbound) unit. There are four streams available for pa...
 

School: Australian Institute of Management NSW & ACT
[All Courses]

Managing Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that compliment your business plan and will impac...
 

Exceptional Customer Service
Course Format: Classroom
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to everyone who makes an enquiry, request, purchase or complaint. This two-day program provides participants with a range of strategies for effective communication, handling conflict and managing complaints. These skills will enable participants to t...
 

Dealing with Difficult Customers
Course Format: Classroom
This program is designed to help frontline staff deal with difficult customers. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on what to do when things go wrong. By understanding your own behaviour in situations involving conflict and frustration, frontline staff will be better able to d...
 

Building Client Relationships
Course Format: Classroom
Relationship building and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to...
 

Customer Relationships
Course Format: Classroom
Today’s Personal assistant is closely linked to the customer through the delivery of products and services. The Program outlines the important role-played by personal assistants in developing and influencing the customer service process. Details how to implement strategies to meet the organisations objectives by developing customer service processes to ensure products and services are delivered...
 

Customer Care & Service Quality Logistics & Transport
Course Format: Classroom
This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes. Course content Services in the logistics and tra...
 

Customer Service
Course Format: Online
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi...
 

School: Australian Institute of Management Qld & NT
[All Courses]

Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ...
 

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