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Customer training courses and schools
Customer Service and Care

School: Australian Institute of Management Qld & NT
[All Courses]

Exceptional Customer Service
Course Format: Classroom
Customer focused organisations recognise the importance of staff providing high levels of service when attracting customers, identifying their needs, finding solutions to their concerns and embracing a customer culture. This program assists participants to develop a “customer first�attitude and the skills required to demonstrate to customers that they really matter. Content The elemen...
 

School: Australian Institute of Management SA
[All Courses]

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ...
 

Customer Service
Course Format: Classroom
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants wit...
 

School: Australian Institute of Management WA
[All Courses]

Customer Service
Course Format: Classroom
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants...
 

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impac...
 

Deliver Great Service
Course Format: Classroom
Bring customers back to your organisation through positive service provided by your frontline staff. This program is designed to develop skills in satisfying customer needs and dealing with difficult customers. Greatly improved organisational image and personal effectiveness will result from this excellent one day customer care program. Content How customers view service Identifying cust...
 

Handling Customer Complaints
Course Format: Classroom
The real test of good customer service is how an individual or organisation handles someone with a complaint. Handled well, complaints can be a great source of feedback for the organisation about systems or people that need improving. A successful complaint resolution can create a customer for life who will be a strong advocate for your organisation. Handled poorly, complaints can lead to legal...
 

Building Client Relationships
Course Format: Classroom
Relationship building and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference...
 

School: Australian Institute of Management VIC & TAS
[All Courses]

Handling Customer Complaints
Course Format: Classroom
This program is designed to help frontline staff deal with the vital area of handling customer complaints and managing difficult customer behaviour. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on how to manage customer complaints and develop strategies for service recovery. By understa...
 

Exceptional Customer Service
Course Format: Classroom
The image and reputation of your organisation largely depends upon the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing comp...
 

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