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Customer training courses and schools
Customer Service and Care

School: Australian Institute of Management VIC & TAS
[All Courses]

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This course focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact...
 

Building Client Relationships
Course Format: Classroom
Relationship building and effective account management form the basis for successful sales strategy in an organisation. This course focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference t...
 

School: Adcom Training Solutions
[All Courses]

Coordinate, evaluate and improve customer service
Course Format: Online
This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information...
 

Act as a formal complaints officer
Course Format: Online
This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according...
 

Resolve disputes
Course Format: Online
This unit covers the skills and knowledge involved in resolving disputes between customers and organisations in the financial services industry. 1. Establish that a dispute exists 1.1 All information relating to the original problem is identified and the grounds for the dispute clarified 1.2 Contact is made with all parties to identify and clarify the disputed issues 1.3 The fact t...
 

Maintain customer relationship
Course Format: Online
This unit covers the skills needed to maintain an ongoing relationship with customers and retain the business. 1. Maintain records of customer interaction 1.1 Customers information is collected and checked with existing records 1.2 Records of customer interaction are kept up to date 1.3 Records of customers interaction maintained in accordance with organisational procedures and rel...
 

Deliver a professional service to customers
Course Format: Online
This unit describes the knowledge and skills needed for understanding, clarifying and meeting customer’s needs and expectations and those functions associated with the provision of a quality and professional service to customers.
 

School: Australian College of Commerce and Management
[All Courses]

Certificate IV in Customer Contact
Course Format: Classroom
Senior Call Centre employees are required to use call centre telephone and computer technology, enter and retrieve data, work in a team and manage their own work. They need to work with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters as well as provide leadership in either a team leader role or as a coach, mentor or senior staf...
 

Certificate III in Customer Contact
Course Format: Classroom
In order to retain customers and increase the level of professionalism in a Customer Contact environment, representatives require a high standard of training. Call Centre employees require skills in customer service, customer support, effective team skills and reporting. They need to also learn to manage personal work priorities and establish effective work relationships. The Certifica...
 

School: Executive Tuition
[All Courses]

Customer Care for IT Telephone Support Staff
Course Format: Online
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since th...
 

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