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Find Customer training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer training courses and schools
Customer Service and CareTotal 120 training course(s) at schools in Australia.
Training Center(s)/Venue(s): Perth, WA, Australia
Tel.: 0408 919 324Customer Service Techniques (Certificate)
Course Format: Online
At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that should be used when communicating with a customer. This set of modules will prepare the reader for the exam 220-301.
School: empyrean hospitality training academy
[All Courses] Training Center(s)/Venue(s): perth, wa, australia
Tel.: 61(08)92281600customer service excellence Workshop
Course Format: classroom
a course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do.
Training Center(s)/Venue(s): Yallourn, Morwell, Warragul, Victoria, Australia
Tel.: (03) 5120 4500Customer Premises Equipment Installation
Course Format: Classroom
This course is designed for participants who are undertaking customers’ premises installation in the Telecommunications network.
Course structure
The following Telecommunications Technical Competency Standards will be accomplished upon the successful completion of:
NTC002 - Regulatory Framework 1
NTC006 - Cable types, characteristics & applications
NTC010 - Plan reading 1
NT...
Customer Service
Course Format: Classroom
Course is designed to give staff an effective means of communicating with customers in the workplace so that they are connected to the customer, process the information gathered, maintain personal presentation, follow routine instructions and interpreting retail documents.
COURSE CONTENT
The course will assist in the welcoming of customers, demonstrating confidence, answering telephones ...
School: Housley Communications Pty Limited
[All Courses] Training Center(s)/Venue(s): Sydney, NSW, Australia
Tel.: +61 2 9954 4055Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
The Cisco Unified Customer Voice Portal Implementation (CVPI)
v7.0 course defines the tasks necessary for the operation,
administration, management, and provisioning of Cisco Unified
Customer Voice Portal (CVP) as it is installed in a comprehensive
Cisco Unified Intelligent Contact Management (ICM) Enterprise
environment.
Course Objectives
Upon completing this course, you will be able to...
School: Fast Lane Australia
[All Courses] Training Center(s)/Venue(s): Sydney, NSW, Australia
Tel.: + 61 2 9211 5077Cisco Unified Customer Voice Portal Implementation
Course Format: Classroom
Upon completing this course, the learner will be able to meet these overall objectives:
Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
...
School: Dimension Data Learning Solutions
[All Courses] Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, , Australia
Tel.: 13 12 01 / 08 8236 8200Communication and Customer Skills for IT Professionals
Course Format: Classroom
IT Professionals have a reputation of being poor communicators and non-customer focused. Is this reputation fair? Certainly the industry has changed a lot since this reputation was formed. But with IT now pervading into all parts of an organisation these skills are even more important.
IT staff are required, now more than ever, to communicate with both internal and external customers about t...
School: AchieveGlobal Australia
[All Courses] Training Center(s)/Venue(s): Melbourne, Perth, Sydney, , Australia
Tel.: 61 2 8206 7800Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have.
Audience: All employees
Length: 2-day workshop or available as individual modules
Coaching for Stellar Service Workshop
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals.
Audience: Service coaches
Length: 2-day workshop or available as individual modules
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