Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney

Customer training courses and schools
Customer Service and Care

School: CTS Training Pty Ltd
[All Courses]

Sales Relationships
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

Extraordinary Customer Service
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

Dealing with Difficult People and Situations
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

School: New Horizons Learning Centres of Australia
[All Courses]

Customer Service
Course Format: Classroom
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Outline: Lesson 1: Understanding Customer Service - Describe Customer Service - Identify Customer Expectations - Commit Yourself to Providing Exc...
 

School: CLB Training & Development
[All Courses]

Workplace Communication
Course Format: Classroom
This course involves the skills and knowledge required to manage workplace information, including identifying and sourcing information needs; collecting, analysing and reporting information; using management information systems; contributing to the preparation of operational plans; and preparing resource proposals. Topics this course covers are: Organisational research 4 levels of rese...
 

Telephone Techniques
Course Format: Classroom
Because we all use the telephone every day, it’s sometimes difficult to appreciate that the telephone is really a very special medium. Often the person who answers the phone is the one who will leave the very first and last impression of your business practices on a new caller! Efficient telephone techniques reflect an efficient organisation and as most employees use the telephone a large part ...
 

Team Leader
Course Format: Classroom
Team Leaders are vital to any organisation. Often a Team Leader will take up the new role and responsibility after formerly being part of the team itself. This transition is challenging. Topics covered in this course include: The key result areas of a successful team leader Training and motivating a winning sales team Delegation and time management Measuring the performanc...
 

Team Building And Motivation
Course Format: Classroom
Whether you are new to teams�piloting a team that’s going nowhere�or wondering about how ‘leading�is really different from ‘managing� this course is packed with the training you need to get people who were put together to pull together. It’s a ‘here’s what to do and the best way to do it�course for team leaders that covers all the bases. Topics covered in this course include Stag...
 

Telemarketing Campaign
Course Format: Classroom
Telemarketing is one of the fastest growing and most effective marketing, sales and service tools used by businesses today. Your may wish to enter new markets, establish contacts, join business ventures, or perhaps you are planning to sell your products overseas and would like to get an idea of the prospective market? Telemarketing can help you to reach your customers and gain a clearer ins...
 

Call Centre Managemant
Course Format: Classroom
Call Centre Management is an increasingly important skill as the use of call centres becomes a popular method of centralising information services, streamlining order taking and providing valuable customer support. This course will allow you to keep up-to-date with the latest thinking on Call Centre Management techniques. This course will cover the following topics: Strategy and planning...
 

Page(s):- 1 2 3 4 5 6 7 8 9 10 11 12 [ Popular Topics ] [ Schools Only ]