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Find Customer Service training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 81 training course(s) at schools in Australia.
Training Center(s)/Venue(s): Launceston, Tasmania, Australia
Tel.: (03) 6420 7766Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
Customer Service Workshop
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.
Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s �Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding t...
School: McMillan Staff Development
[All Courses] Training Center(s)/Venue(s): Canberra, ACT, Australia
Tel.: 02 6230 0266Certificate III in Customer Contact
Course Format: Classroom
The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries.
We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification.
Our approach to this...
Customer Service
Course Format: Classroom
Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for
business profit and growth. This program is designed to work through the key areas of success in customer
service:
�Identifying your clients
�Identifying your clients�needs and how that matches what you have to offer
â€...
School: Investment Banking Institute Pty. Ltd.
[All Courses] Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia
Tel.: 1300 669 786, +61 (03) 98040701Dealing with Difficult Customers
Course Format: Classroom
The dynamics & role of power, structure and tension in business & personal relationships
Conflict or compromise �How to select the right strategy!
Dealing with anger
Neutralising a hostile situation and environment
Building bridges to positive outcomes
Communicating techniques in difficult situations
Identify the styles of difficult behaviour
Determine your own personal style
A...
School: Australian Institute of Management NSW & ACT
[All Courses] Training Center(s)/Venue(s): North Sydney, NSW, Australia
Tel.: 02 9956 3030Managing Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that compliment your business plan and will impac...
Exceptional Customer Service
Course Format: Classroom
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to everyone who makes an enquiry, request, purchase or complaint. This two-day program provides participants with a range of strategies for effective communication, handling conflict and managing complaints. These skills will enable participants to t...
Customer Service
Course Format: Online
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This online program will provi...
School: Australian Institute of Management Qld & NT
[All Courses] Training Center(s)/Venue(s): Brisbane, Gold Coast, QLD, Australia
Tel.: + 61 7 3227 4888, +61 7 5562 5002Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ...
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