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Customer Service training courses and schools
Customer Service Skills and Management

School: Australian Institute of Management Qld & NT
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Exceptional Customer Service
Course Format: Classroom
Customer focused organisations recognise the importance of staff providing high levels of service when attracting customers, identifying their needs, finding solutions to their concerns and embracing a customer culture. This program assists participants to develop a “customer first�attitude and the skills required to demonstrate to customers that they really matter. Content The elemen...
 

School: Australian Institute of Management SA
[All Courses]

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ...
 

Customer Service
Course Format: Classroom
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants wit...
 

School: Australian Institute of Management WA
[All Courses]

Customer Service
Course Format: Classroom
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants...
 

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impac...
 

School: Australian Institute of Management VIC & TAS
[All Courses]

Exceptional Customer Service
Course Format: Classroom
The image and reputation of your organisation largely depends upon the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing comp...
 

Manage Customer Service
Course Format: Classroom
No company can survive today’s competitive environment without a full commitment to servicing customers. This course focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact...
 

Building Client Relationships
Course Format: Classroom
Relationship building and effective account management form the basis for successful sales strategy in an organisation. This course focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference t...
 

School: Adcom Training Solutions
[All Courses]

Coordinate, evaluate and improve customer service
Course Format: Online
This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information...
 

Act as a formal complaints officer
Course Format: Online
This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according...
 

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