|
Find Customer Service training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 81 training course(s) at schools in Australia.
School: Adcom Training Solutions
[All Courses] Training Center(s)/Venue(s): Ivanhoe, VIC, Australia
Tel.: (03) 9497 5955Resolve disputes
Course Format: Online
This unit covers the skills and knowledge involved in resolving disputes between customers and organisations in the financial services industry.
1. Establish that a dispute exists 1.1 All information relating to the original problem is identified and the grounds for the dispute clarified
1.2 Contact is made with all parties to identify and clarify the disputed issues
1.3 The fact t...
Maintain customer relationship
Course Format: Online
This unit covers the skills needed to maintain an ongoing relationship with customers and retain the business.
1. Maintain records of customer interaction 1.1 Customers information is collected and checked with existing records
1.2 Records of customer interaction are kept up to date
1.3 Records of customers interaction maintained in accordance with organisational procedures and rel...
Deliver a professional service to customers
Course Format: Online
This unit describes the knowledge and skills needed for understanding, clarifying and meeting customer’s needs and expectations and those functions associated with the provision of a quality and professional service to customers.
School: Australian College of Commerce and Management
[All Courses] Training Center(s)/Venue(s): Wollongong, NSW, Australia
Tel.: 0242 259-881Certificate IV in Customer Contact
Course Format: Classroom
Senior Call Centre employees are required to
use call centre telephone and computer
technology, enter and retrieve data, work in a
team and manage their own work. They need to
work with a high degree of autonomy with
authority to make decisions in relation to specific
customer contact matters as well as provide
leadership in either a team leader role or as a
coach, mentor or senior staf...
Certificate III in Customer Contact
Course Format: Classroom
In order to retain customers and increase the
level of professionalism in a Customer Contact
environment, representatives require a high
standard of training.
Call Centre employees require skills in customer
service, customer support, effective team skills
and reporting. They need to also learn to
manage personal work priorities and establish
effective work relationships.
The Certifica...
Training Center(s)/Venue(s): Perth, WA, Australia
Tel.: 0408 919 324Customer Service Techniques (Certificate)
Course Format: Online
At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that should be used when communicating with a customer. This set of modules will prepare the reader for the exam 220-301.
School: empyrean hospitality training academy
[All Courses] Training Center(s)/Venue(s): perth, wa, australia
Tel.: 61(08)92281600customer service excellence Workshop
Course Format: classroom
a course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do.
Training Center(s)/Venue(s): Yallourn, Morwell, Warragul, Victoria, Australia
Tel.: (03) 5120 4500Customer Service
Course Format: Classroom
Course is designed to give staff an effective means of communicating with customers in the workplace so that they are connected to the customer, process the information gathered, maintain personal presentation, follow routine instructions and interpreting retail documents.
COURSE CONTENT
The course will assist in the welcoming of customers, demonstrating confidence, answering telephones ...
School: AchieveGlobal Australia
[All Courses] Training Center(s)/Venue(s): Melbourne, Perth, Sydney, , Australia
Tel.: 61 2 8206 7800Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have.
Audience: All employees
Length: 2-day workshop or available as individual modules
Page(s):- 1 2 3 4 5 6 7 8 9 [ Popular Topics ] [ Schools Only ]
- Free Services -
Link students and schools worldwide
|
Tips:
If you want to post any message on this website, please do not include your real name, phone number, email address in the message body area. You should enter them in line text boxs respectively, if needed. |
|
|
