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Customer Service training courses and schools
Customer Service Skills and Management

School: Employers First Training Services
[All Courses]

Implement and Manage Quality Customer Service (Certificate)
Course Format: Classroom
Frontline managers are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation and customer. This will be carried out in the context of the organisation’s policies and practices as well as legislation, conventions and codes of practice. Designed For Frontline managers who are typically involved in organisations as coordina...
 

Customer Service Skills (Certificate)
Course Format: Classroom
The customers initial impression of your organisation will be formed during the first few minutes of contact with your staff. This means all frontline staff (whether sales, service, telephonists or receptionists) should have a responsible personal commitment to quality customer service. This course addresses the issues of how to satisfy the needs of customers to promote loyalty and generate new...
 

School: CTS Training Pty Ltd
[All Courses]

Sales Presentations
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

Sales Relationships
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

Extraordinary Customer Service
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

Dealing with Difficult People and Situations
Course Format: Classroom
CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work...
 

School: New Horizons Learning Centres of Australia
[All Courses]

Customer Service
Course Format: Classroom
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Outline: Lesson 1: Understanding Customer Service - Describe Customer Service - Identify Customer Expectations - Commit Yourself to Providing Exc...
 

School: CLB Training & Development
[All Courses]

Taking Inbound Calls
Course Format: Classroom
The telephone is one of the most powerful tools in business providing ease of access to clients. This course outlines the steps involved in maintaining a superior level of call readiness, including recognising call types, creating call objectives, a taking-control statement and preparing the account profiler. This course also covers the strategies for questioning and listening that you can use...
 

Making Outbound Calls
Course Format: Classroom
Fifteen seconds doesn’t sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for making a successful initial...
 

Exceptional Customer Service
Course Format: Classroom
The image and reputation of your organisation largely depends upon the abilities and desires of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing complaints...
 

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