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Customer Service training courses and schools
Customer Service Skills and Management

School: CLB Training & Development
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Communication Skills
Course Format: Classroom
The course covers communicating to ensure the effective operation of the workplace. This course looks specifically at facilitating discussions producing written materials and making presentations. It looks at how to get attention, how to convey the information and how to check for understanding. Topics covered during this course include Understanding the communication process Identi...
 

Dealing with difficult customers
Course Format: Classroom
Difficult customers and difficult clients typically represent just a fraction of the customers we see each day, but they have a profound impact on people’s performance and motivation. A difficult customer can be a rude customer, an unreasonable customer, an unhappy customer, a nasty customer or an irate customer. Sometimes it starts with a difficult situation or a customer who is just in ...
 

School: Capital Careers Pty Ltd.
[All Courses]

Customer Service Workshop
Course Format: Classroom
Our company provides a wide range of accredited and non-accredited professional development workshops for your staff. Training can be tailored to meet your organisational needs to ensure that you receive excellent value for your training dollar. Our presenters are highly experienced in their skill areas and in group management and training delivery. Workshops can be delivered at a time to s...
 

School: Camden Haven Community College
[All Courses]

CUSTOMER SERVICE OFFICER
Course Format: Blended
This course combines distance learning using a workbook, phone, letter and email contact with the trainer. It provides the skills needed to deal with the public and other staff members. This course would be suitable for anyone who deals with the public. Course begins on receipt of Learning Kit. $310.00. Successful participants will receive a Statement of Attainment from Certificate II in Bu...
 

School: Benchmark College
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Certificate IV in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about leadership in the workplace including operations, safety, leading change, implementing information systems, leading workteams and developing teams and individuals. This nationally accredited course will suit those who wish to enhance their skills as a team leader, s...
 

Certificate III in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about managing workplace and customer relationships, conducting telemarketing, providing sales solutions to customers, resolving complex complaints and processing complex accounts or high credit risk applications. This nationally accredited course will suit those who wish...
 

Certificate II in Customer Contact
Course Format: Classroom
This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about communicating effectively and providing customer service, responding to inbound and outbound customer contact, and using technology. This nationally accredited course will suit those who wish to enhance their skills as a telesales consultant, teleclaims officer, ove...
 

School: ATC Training
[All Courses]

Telephone Courtesy & Customer Service
Course Format: Classroom
This course is ideal for anyone involved in Customer Service who wishes to improve their telephone manner and have more successful outcomes when dealing with their clients over the phone. Who Benefits Anyone who uses a telephone or is involved in a customer service role.
 

Customer Service
Course Format: Classroom
This course is designed to improve Workplace Communication skills and overall Customer Satisfaction. Course participants will increase their professionalism and communication with clients, resulting in improved customer loyalty. Who Benefits A step-by-step approach to help you build the foundational skills required to provide customer satisfaction. Learn how to effectively deal with cust...
 

School: ABEX Training Group
[All Courses]

Customer Service
Course Format: Online
Improve your customer service skills with an ABEX Institute online short course Working in a Team Dealing with Customers Building Relationships with Customers Identifying Customer Needs Customer Relationship Management Communicating With Customers Deliver Service to Customers Handling Customer Complaints Receive and Process Sales Orders Monitor and Report on Service Deliver...
 

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