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Find Customer Service training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 81 training course(s) at schools in Australia.
School: ABEX Training Group
[All Courses] Training Center(s)/Venue(s): Melbourne, VIC, Australia
Tel.: 1300 73 80 80 +61 3 9510 3800Manage quality customer service
Course Format: Classroom
This unit specifies the outcomes required to develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization and the customer.
Plan to meet internal and external customer requirements
Ensure delivery of quality products and/or services
Monitor, adjust and review customer service
School: Pollak Learning Alliance
[All Courses] Training Center(s)/Venue(s): Melbourne, Parramatta, Sydney, , Australia
Tel.: 1300 658 388Customer Service
Course Format: Classroom
This program draws together the basics of excellent customer service, the concept of customer engagement, and creating remarkable customer experiences. You will appreciate the importance of creating a memorable experience to enhance customer loyalty. You will also learn how to respond with empathy in order to resolve difficult customer interactions.
This program is beneficial for those in:
...
Training Center(s)/Venue(s): Adelaide, SA, Australia
Tel.: 08 8221 5517Customer Service
Course Format: Classroom
This 1-day course will revolutionise the way you think about customer service. You will move from seeking to provide good service to understanding the importance of creating a great experience and will learn techniques and strategies that will enable you to make profound changes in your workplace. ...
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, , Australia
Tel.: 1300 362 262Turning Difficult Customers Into Loyal Customers
Course Format: Classroom
You have an angry customer standing before you demanding your fix their problem �what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor...
Creating Lasting Customer Experiences
Course Format: Classroom
Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals.
Learning ...
School: University of Adelaide Professional and Continuing Education
[All Courses] Training Center(s)/Venue(s): Adelaide, SA, Australia
Tel.: +61 8 8303 4777Customer Service
Course Format: Classroom
In today’s global market, every customer interaction is being measured against international best practice. It is vital for staff to provide excellent rather than average customer service. Staff who understand themselves and their customers can meet these standards. This course is recommended for front line staff dealing with internal and external customers. The first day of this two-day c...
School: Jigsaw Training Academy
[All Courses] Training Center(s)/Venue(s): Gold Coast, QLD, Australia
Tel.: 07 555 90 166Dealing with difficult customers Workshop
Course Format: Classroom
Practical techniques your staff can adopt today to make a real difference to your business tomorrow.
There are some people who we would just like to throttle! There are laws against this, so we need to learn how to deal with these challenging individuals!
We’ll teach you and your staff some really easy-to-learn skills that they apply immediately to make a real difference to how your custo...
School: University of Canberra
[All Courses] Training Center(s)/Venue(s): Canberra, ACT, Australia
Tel.: +61 2 6201 2977Customer Service Workshop
Course Format: Classroom
This one-day course will be well suited to front-line client service officers in either the public or private sectors. Receptionists, student administrators, library staff or indeed anyone who plays a role in customer service, either face-to-face or by telephone, need skills to enhance their own on-the-job experiences as well as becoming a valuable asset to their employers.
Customer satisfac...
School: New Horizons Learning Centres of Australia
[All Courses] Training Center(s)/Venue(s): Sydney, Brisbane, Melbourne, Perth, Newcastle, , Australia
Tel.: +61 2 8263 5900Fundamentals of Customer Service
Course Format: Classroom
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Outline:
Lesson 1: Understanding Customer Service
- Describe Customer Service
- Identify Customer Expectations
- Commit Yourself to Providing Excellent...
School: Frontline Management Institute
[All Courses] Training Center(s)/Venue(s): Sydney, , Australia
Tel.: +612 9281 2635Customer Service
Course Format: Classroom
All Frontline Managers and their teams are involved in providing customer service to either external customers or internal customers. In an increasingly competitive and service focused market, customers expect and demand increased levels of service. Yet Frontline Managers have to deliver service according to the budgetary and resource limits they face day to day.
This course provides extrem...
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