Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney

Finance training courses and schools
Finance Knowledge,Skills and Tools

School: Gold Seal Practice Management Pty Ltd
[All Courses]

Essential Human Resources Workshop
Course Format: On-site
Effective HR management is a combination of best practice and risk management. This workshop overviews the elements of the Human esources Portfolio and discusses the link between HR and the Business Plan. Participants will learn about sound people management processes and develop an awareness of the IR/HR legislation that governs our employment landscape. Incorporates WorkChoices changes. ...
 

Telephone Communication
Course Format: On-site
In today’s professional business environment, the telephone is used as a key communication tool. This puts our telephone skills clearly in the limelight, and they have become a priority to ensure career success. This program provides participants with useful strategies to ensure they employ a high level of telephone etiquette, and maximise their opportunities when conducting telephone ...
 

Presenting with Confidence Workshop
Course Format: On-site
“Speaking in public��three words guaranteed to raise the heart rate of the most confident of individuals! This workshop addresses the situations that your team will come across almost daily, such as presenting reports to management teams and boards, company or product benefits to clients, recommendations to committees and so on. Key Topics �Preparing the presentation �Know the audienc...
 

Negotiation Skills Workshop
Course Format: On-site
Of particular importance to intermediaries, the skill of negotiation can result in more profitable sales results, happier clients, a more confident team and better inter-departmental relationships. This session presents techniques in dealing effectively with obstacles and opposition tactics and negotiating for successful outcomes using integrity, assertive communication styles and the ‘win-wi...
 

Managing Personal Effectiveness Workshop
Course Format: On-site
As every single day flashes by faster and faster, we all need to find new perspectives on how to manage our time more effectively. This popular half day session aims to increase the effectiveness and/or efficiency of personal and corporate time use. Key Topics ï‚?Applying an analytical framework to time-management challenges to produce an objective rather than emotional view ï‚?Establishing...
 

Managing Client Services Workshop
Course Format: On-site
Designed as a follow up to Building Client Relationships, this workshop covers the establishment and leadership of a sound client service-oriented team, and helps you to establish systems and measurement of client service principles. Key Topics ï‚?What is quality customer service? ï‚?The importance of focusing on customer service ï‚?Assessing the current level of customer focus in the organ...
 

Consultative Selling Workshop
Course Format: On-site
This workshop introduces people involved in sales to specific behaviours and techniques aimed at building their record of success. It enhances existing confidence and competence to enable increased closing rates on a sustainable basis, and the building of strong client relationships and greater client satisfaction levels. Key Topics ï‚?Overview of the Sales Process ï‚?Setting the scene ï‚?...
 

Conflict Resolution
Course Format: On-site
Managing interpersonal differences isn’t easy. Signs of mismanagement are everywhere �backbiting rivalry, bitter divorces, bickering coworkers. Mishandling these differences leaves emotional scars, diverts energy from where it’s really needed and undermines morale. In the face of all this difficulty, many people walk away from conflict. Despite the risk of pain and irritation, however, the r...
 

Business Writing Workshop
Course Format: On-site
The world of professional business can place many demands on our abilities �often in areas that are not in our range of core skills. This workshop is designed to help participants to improve their day-to-day writing skills and deal with any writing tasks they may come across, in order to get ahead in the business world. Key Topics �Planning a document �Types of words to use and avoid w...
 

Building Client Relationships Workshop
Course Format: On-site
This course will help delegates and teams to create and maintain rapport with clients and team members, demonstrate a range of communication techniques to build client relationships and initiate action plans for continued self-development to ensure transfer of new skills to the workplace. It is designed to build a solid client service orientation in individuals and teams, to help differentiat...
 

Page(s):- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 ... [ Popular Topics ] [ Schools Only ]