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Find IPCC training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
IPCC training courses and schools
IP Contact Centre Total 4 training course(s) at schools in Australia.
School: Housley Communications Pty Limited
[All Courses] Training Center(s)/Venue(s): Sydney, NSW, Australia
Tel.: +61 2 9954 4055Advanced Services’ Cisco IPCC Enterprise PPDIOO Workshop (Certificate)
Course Format: Classroom
The Cisco IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Centre (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. St...
School: Fast Lane Australia
[All Courses] Training Center(s)/Venue(s): Sydney, NSW, Australia
Tel.: + 61 2 9211 5077Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho...
Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-site
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina...
Cisco IPCC Express Deployment and Advanced Scripting
Course Format: Classroom
After completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agen...
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