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ITIL training courses and schools
IT Infrastructure Library

School: Dimension Data Learning Solutions
[All Courses]

ITIL v3 Foundation Certificate in IT Service Management
Course Format: On-site
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL Foundation Certificate in 3 days! This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training teaches essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organisat...
 

ITIL v2 Fundamentals Foundation Certificate
Course Format: On-site
After completing this ITIL training course, students will understand how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver this service. This includes activities such as Change ...
 

ITIL Practitioner’s Certificate in Release and Control
Course Format: On-site
This course is designed to achieve the ITIL Practitioner’s Certificate in Release and Control. The course follows on from the ITIL Foundation Certificate and is for people who are interested in becoming specialists in the processes involved in implementing and managing all aspects of change in their environment. The course covers the practical implications of what is often called the “greater c...
 

ITIL Practitioner’s Certificate in Support and Restore
Course Format: On-site
This course is designed to equip candidates with the essential elements required to qualify as an IT Service Management Practitioner specialising in the Support and Restore of IT Services. This covers the ITIL Processes of Incident Management and Problem Management; and the function of Service Desk. The aim of this course and certification is to develop and fine tune the skills required to mana...
 

ITIL Managers (Certificate)
Course Format: On-site
The ITIL Manager’s course is designed to give students the knowledge and methodology to: - Analyse, develop and manage IT service management processes within an organisation - Design organisational structures - Gain awareness of the ITIL IT service management processes - Assess and audit IT service management processes - Understand organisational change - Provide effective and releva...
 

ITIL V2-V3 Manager Bridging Workshop (Certificate)
Course Format: On-site
This course is specifically designed for those who have an existing ITIL V1 or V2 Managers Certificate and requires upgrading their existing qualification to ITIL V3. The Course covers the five core subject areas in ITIL V3. An 80% pass mark in the associated 90 minute, multiple choice exam (20 questions) for this course will achieve the ITIL Manager V3 status which is known as ITIL Expert. ...
 

ITIL V3 Service Capability �Release, Control & Validation (Certificate)
Course Format: On-site
The course builds on the general principles covered as part of the ITIL® V3 Foundation Certificate Course and provides in-depth knowledge of the ITIL® RCV topics as specified in the ITIL® V3 Service Capability curriculum. This includes Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Eva...
 

ITIL V3 Service Capability �Operational Support & Analysis (Certificate)
Course Format: On-site
The course builds on the general principles covered as part of the ITIL® V3 Foundation Certificate Course and provides in-depth knowledge of the ITIL® OSA topics as specified in the ITIL® V3 Service Capability curriculum. This includes Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operati...
 

ITIL v2-v3 Bridging (Certificate)
Course Format: On-site
This course is designed for those holding existing ITIL® Foundation certificates to learn about ITIL® v3 in an engaging and highly effective learning environment. A bridging examination will be held at the end of the course for those participants wishing to update their Foundation Certificate to the latest version. Skills Gained: Key Topics: �Introduction to the new ITIL® Service Lifecyc...
 

School: Conan Group
[All Courses]

ITIL Service Management Foundations
Course Format: On-site
IT Service Management Foundations Course - Internationally accredited and recognised qualification. - Learn how ITIL best practices can help you to reduce costs in your IT department. - Learn world-wide best practices in delivering IT services. - Ideal for IT departments wanting to improve their IT operations and service delivery . - In-house course tailored to meet your specific organisat...
 

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