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School: McMillan Staff Development
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Conflict Resolution Skills
Course Format: On-site
This course has been designed to help you identify potential signs of conflict and deal with them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed in order to minimise its affects and bring about positive outcomes. This course will benefit everyone in the workplace, particularly those who are faced with conflict, as well as those who are required to g...
 

Communication Strategies
Course Format: On-site
Communicating is much more than just talking! Have you ever wondered why you didn’t get the response you wanted? This course looks at behavioural styles and is guaranteed to increase the effectiveness of your communications, both at work and at home. This program is designed to suit supervisors in the workplace, particularly those working in teams, problem solving and general workplace commu...
 

Work-Life Balance
Course Format: On-site
How do you balance your life to achieve a successful career as well as a successful personal life? This course covers: Current theories, information and statistics on work/life balance Tools for better balance Strategies for time management Action planing to obtain a better work/life balance Participants will assess at where they are currently in relation to their career and perso...
 

Time Management
Course Format: On-site
Time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function effectively, even under intense pressure. Learning Outcomes At the heart of time management is an important shift in focus:...
 

Leading Your Team
Course Format: On-site
The McMillan approach addresses these fundamental areas that all teams need to resolve, in order to perform effectively. The approach provides an accurate roadmap for the ongoing development of any team. It offers a quick, reliable snapshot of the issues that matter for the group and the priorities the team needs to address. Facilitate commitment to objectives and required standards Contri...
 

Team Building
Course Format: On-site
This course has been developed to assist those in the workplace who work in a team situation. To some, a team environment can be daunting. However through this team building program you can learn how to make a team work better and become beneficial by overcoming the problems relating to behavioural differences and adaptability. Learning Outcomes Upon completion of this course you will de...
 

Presentation Skills
Course Format: On-site
This session shows you how to reduce your nerves and portray your organisation in a professional manner. The session will help you improve your public speaking skills and to develop new methods to communicate to an audience. The program covers techniques that you can adopt to make your presentation more professional including: Identifying your fears Overcoming nerves The purpose of ...
 

Behavioural Styles
Course Format: On-site
Understanding work preferences is a critical component in developing individual, team and organisational performance. The DISC Model (an 80-item questionnaire) is used as a basis for focussing on enhancing understanding of an individual’s approaches to work. Learning Outcomes Based on responses to the questionnaire, the DISC model provides constructive, work-based information outlinin...
 

Frontline Management
Course Format: On-site
This program can be designed and tailored to business needs. We can draw from a range of sessions in our frontline management suite to develop your supervisors and frontline managers. Topics to choose from include: Coaching in the workplace Mentoring in the workplace Creating a positive culture in the workplace Decision making/problem solving Effective delegation Leadership skil...
 

APS Values and Code of Conduct Workshop
Course Format: On-site
This workshop will raise participants�awareness of their responsibilities in relation to the APS Values and Code of Conduct and increase their understanding of them. Participants will develop skills in identifying and resolving ethical problems and values-tensions, and in applying a decision-making tool. The workshop also addresses processes for reporting unethical behaviour. Learning ...
 

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