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Find LAN training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
LAN training courses and schools
Local Area NetworkTotal 600 training course(s) at schools in Australia.
School: McMillan Staff Development
[All Courses] Training Center(s)/Venue(s): Canberra, ACT, Australia
Tel.: 02 6230 0266Managing Difficult Situations
Course Format: Classroom
Difficult behaviour can drag on emotions and productivity. Putting up with people’s difficult behaviour is rarely fun.
Unfortunately, most of us are more likely to put up with it than we are to try to change it. In this age of teamwork, empowerment and personal responsibility,
this is the deal: If the behaviour is bothering you, then you are the person who needs to do something about it....
Interview Skills Workshop
Course Format: Classroom
This workshop is designed to give you confidence to apply for positions and provide you with the skills and knowledge and practice to help you to compete successfully
for jobs.
The session is based around the following components:
�Plan
�Prepare
�Practice
�Perform
�Post Review
An important component of this workshop is the practical activity, which gives participants the opportuni...
Giving and Receiving Feedback
Course Format: Classroom
This course covers the skills required for an individual to give and receive feedback effectively. We are continuously in the position of giving feedback and receiving feedback to those we work with, including
managers, colleagues and clients. All of us have been giving and receiving feedback all of our lives, so this is not a new skill.
Most people have had positive and negative experiences ...
Facilitation Skills
Course Format: Classroom
Skilled facilitation enables groups to develop plans, overcome problems, make decisions and find common agreement in a more effective manner than they would
normally do. This course will teach participants how to perform as facilitators who can effectively draw out and process participant input for the purpose of moving a discussion forward.
Learning Outcomes
By the end of this course partic...
Emotional Intelligence
Course Format: Classroom
Emotional Intelligence is the ability to understand and manage one’s own emotions and
those of others.
In this Emotional Intelligence training course, participants will learn the techniques that
help develop self awareness, self management and other emotional intelligence
dimensions.
Learning Outcomes
By the end of this course participants will be able to:
�Learn the business case for...
Effective Delegation
Course Format: Classroom
Delegation allows your staff to use and develop their skills and knowledge to the full potential. Without delegation, you lose their full value. The objective of delegation is to get the job done by someone else and
develop the skills of your staff.
To enable someone else to do the job for you, you must ensure that:
�They know what you want
�They have the authority to achieve it
�Th...
Dealing with Change
Course Format: Classroom
The Dealing with Change course will assist participants to better manage the change
process. This course will introduce participants to the critical elements of effective
change management. The practical steps of planning and implementing change will be
covered.
The emphasis on the course will be on the people management aspects of the change
process.
Learning Outcomes
By the end of this...
Customer Service
Course Format: Classroom
Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for
business profit and growth. This program is designed to work through the key areas of success in customer
service:
�Identifying your clients
�Identifying your clients�needs and how that matches what you have to offer
â€...
Creating a Positive Culture in the Workplace
Course Format: Classroom
Creating a positive culture in the workplace is an essential training course for team leaders and managers. They will learn what it takes to make their organisation a great place to work. This course delivers the crucial tools and techniques necessary for successfully creating
and maintaining a positive culture in the workplace.
The course covers how to make organisational change work �how t...
Conflict Resolution
Course Format: Classroom
This course has been designed to help participants identify potential signs of conflict and deal with
them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed
in order to minimise its effects and bring about positive outcomes. This course will benefit everyone
in the workplace, particularly those who are faced with conflict, as well as those who are r...
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