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Find ONS training courses and schools in Cities of Australia: Adelaide - Brisbane - Cairns - Canberra - Darwin - Melbourne - Perth - Sydney
ONS training courses and schools
Optical NetworkingTotal 600 training course(s) at schools in Australia.
School: Adcom Training Solutions
[All Courses] Training Center(s)/Venue(s): Ivanhoe, VIC, Australia
Tel.: (03) 9497 5955Make decisions in a legal context
Course Format: Online
This unit covers the competency to work and make appropriate decisions within a legal context.
1. Identify the main roles and responsibilities of the key bodies in the legal system 1.1 The functions of the courts and other regulatory bodies are identified
1.2 Implications of relevant legislation are identified and applied in regard to making decisions
1.3 Implications of common law...
Coordinate, evaluate and improve customer service
Course Format: Online
This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards.
1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels
1.2 General information on the business environment that affects customers is collected and included in the assessment
1.3 Information...
Act as a formal complaints officer
Course Format: Online
This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations.
1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified
1.2 Documentation systems are established and maintained
1.3 Records and data are collected and stored according...
Resolve disputes
Course Format: Online
This unit covers the skills and knowledge involved in resolving disputes between customers and organisations in the financial services industry.
1. Establish that a dispute exists 1.1 All information relating to the original problem is identified and the grounds for the dispute clarified
1.2 Contact is made with all parties to identify and clarify the disputed issues
1.3 The fact t...
Maintain customer relationship
Course Format: Online
This unit covers the skills needed to maintain an ongoing relationship with customers and retain the business.
1. Maintain records of customer interaction 1.1 Customers information is collected and checked with existing records
1.2 Records of customer interaction are kept up to date
1.3 Records of customers interaction maintained in accordance with organisational procedures and rel...
Deliver a professional service to customers
Course Format: Online
This unit describes the knowledge and skills needed for understanding, clarifying and meeting customer’s needs and expectations and those functions associated with the provision of a quality and professional service to customers.
Develop, present and negotiate client solutions
Course Format: Online
This unit has been designed to, when combined with FNSASIC301B, satisfy the skills requirements of current Australian Securities and Investment Commission (ASIC) regulation (Financial Services Reform Act) at Tier 2 level. The unit will be changed in accordance with relevant changes to the legislation. It specifically relates to those staff advising on financial services products as identified b...
Establish client relationship and analyse needs
Course Format: Online
This unit has been specifically designed to, when combined with FNSASIC302B, satisfy the skills requirements of current Australian Securities and Investment Commission (ASIC) regulation (Financial Services Reform Act) at Tier 2 level. The unit will be changed in accordance with relevant changes to the legislation. It specifically relates to those staff advising on financial services products as...
in-depth knowledge of products and services
Course Format: Online
This unit covers the development of an in-depth knowledge of the financial products and services provided by your organisation, or those that your organisation uses, and where they may be applied to customers’ needs.
Develop work priorities
Course Format: Online
This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one’s own career planning and professional development. No licensing, legislative, regulatory or certification requirements apply to this unit at...
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