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ONS training courses and schools
Optical Networking

School: Australian Institute of Management Qld & NT
[All Courses]

First Impressions Count
Course Format: Classroom
Many managers are unsure about correct behaviour and good man¬ners in the workplace because standards and expectations are rarely expressly stated. Many young men and women who have quickly risen to positions of influence and leadership are keen to crack the code on etiquette and what it takes to make a positive impression. This course will address the etiquette of formal and informal commu¬nic...
 

Operations Management
Course Format: Classroom
Managing Operations is designed to equip participants with the practical frameworks to manage production and service operations successfully. The main theme of the program is continuous improvement in all operational processes. Content The structure and purpose of organizational planning Operational structures, systems and outcomes Competitiveness and productivity Adopt a leade...
 

Dealing with Difficult People and Situations
Course Format: Classroom
This program is designed to provide participants with skills, tech­niques and strategies to professionally and confidently deal with dif­ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee. Content The role of power, structure and tension in relationships Conflict or compromise - selecting the right...
 

Professional Presentations
Course Format: Classroom
This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids T...
 

School: Australian Institute of Management SA
[All Courses]

Building Client Relationships
Course Format: Classroom
Relationship building and effective account management form the basis for a successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients, to maximise return to business. Content Defining client relationships - both good and bad The lo...
 

Public Sector - Foundations
Course Format: Classroom
The public sector workplace seeks to be known as a dynamic, challenging and rewarding workplace. Just as with employees of an organisation, public sector employees are expected to give their best to meet conduct and performance standards and other organisational requirements. To do this, every employee needs to have an understanding of the foundations of working in the public sector �i.e.: the...
 

Effective Workplace Relationships
Course Format: Classroom
Effective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended. This program explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, conflict and a...
 

Manage Employee Relations
Course Format: Classroom
More than ever before, the success of every enterprise depends on its employee relations performance. To create and maintain a positive and productive workplace environment, today’s managers and HR practitioners must be up-to-date with legislation and practices that impact on their organisation. This program covers the strategic aspects of the employee-employer relationship, providing an opport...
 

Professional Presentations
Course Format: Classroom
This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids The differences be...
 

School: Australian Institute of Management WA
[All Courses]

Professional Presentations
Course Format: Classroom
This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids The differe...
 

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