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Consultancy Skills

School: Keystone Consulting
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Management Logistics Workshop (Certificate)
Course Format: On-site
Prioritizing Frameworks Overall involvement Planning steps Putting the plan in action Idea Farming & Cultivation Individual and team input Feedback sessions Brainstorming sessions Communication Written vs. Verbal Consensus approval Delegation & ownership Providing recognition Knowing Where You Stand Process, procedure and information Accountability Record keeping Resources ava...
 

Policy & Procedure Development Workshop (Certificate)
Course Format: On-site
Overview What is a policy What is a procedure How do these affect my operations? Understanding ISO Do I need designation? What area the advantages? Doing business with other businesses Designation maintenance Designing The Book Table of Contents Structure and frameworks Putting it on paper Who keeps score? Dissemination BEST Practices Proven methods Functionality vs. appearan...
 

Employee Training: Process & Procedure Workshop (Certificate)
Course Format: On-site
An understanding of the benefits of trained and educated staff, a review of the advantages of consistency for your customers, and internal advantages of well trained employees. What You Will Learn Upon completion of this workshop, the student will be able to: Determine what staff training is needed Develop an in-house policy and procedure manual Assess your current situation vs. what ...
 

Training, Discipline & Termination Workshop (Certificate)
Course Format: On-site
A strong understanding of how training effects employees, what to do when employees aren’t performing to expectations, and the in’s and out’s of disciplining an employee. What You Will Learn Upon completion of this workshop, the student will be able to: Structure training for individual staff Understand the pitfalls of non-structured environments Realize the benefits of trained staff ...
 

Advanced Interview & Hiring Skills Workshop (Certificate)
Course Format: On-site
Techniques, awareness of methods, and dos and don’ts of interviewing and hiring practices. What You Will Learn Upon completion of this workshop, the student will be able to: Avoid the typical hiring pitfalls Understand the importance and methods of completing reference checks Know what and how to ask questions of references Maintain records and notes Feel confident in hiring and inte...
 

Customer Service Workshop
Course Format: On-site
These workshops are based on the teachings of The Telephone Doctor®. On top of the world class training, participants receive a certificate of completion and a workbook for after-workshop reference. All of the following workshops require a minimum enrollment. Call or email for details. The Service Mentality: A Mind Set for Serving Customers This workshop identifies and focuses on the 7 bas...
 

Negativity in the Workplace Workshop (Certificate)
Course Format: On-site
Learn how negativity in the workplace effect all aspects of our lives and develop positive, time-tested, and effective methods of stopping negativity in its tracks. What You Will Learn Upon completion of this workshop, the student will be able to: Manage negativity in the workplace Know the difference between “managing�and “coping� Use specific tools designed to manage their own neg...
 

Increased Communication Workshop (Certificate)
Course Format: On-site
This is an instructor led environment encorporating unique assessments and case studies. The exercises are designed to be interactive and give the attendees the opportunity to try out and put to use what they are learning in a training environment. What is Gained On completion, students will have gained working skills Students will be able to identify various styles of communication S...
 

Change Management Workshop (Certificate)
Course Format: On-site
This hands on course is designed to teach the how’s and what’s of coping with and managing immediate change. Participants identify the effects of change, and some of the pitfalls to avoid. This enables front line leaders the ability to plan for future changes. Participants will learn Why change is necessary How to focus on goals To communicate change effectively How to monitor progress...
 

Advanced Business Writing Skills Workshop (Certificate)
Course Format: On-site
Recommended Attendees Senior Management Immediate subordinates All employees Internal customers Prerequisites Ideally, students who have completed a previous communication course, and have had immediate exposure to the following: Day to day communications Various communication filters Analytical ability to understand written documents in particular Benefits and Applications Princi...
 

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