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Customer training courses and schools
Customer Service and Care

School: Academy of Learning Ontario
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Call Centre Industry
Course Format: Classroom
This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies.
 

Call Centre Equipment and Technology
Course Format: Classroom
This course is designed to provide students with in depth practical and theoretical knowledge about call centre equipment and technology.
 

Customer Service & Information Clerk (Diploma)
Course Format: Classroom
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
 

Call Centre Customer Service Representative (Diploma)
Course Format: Classroom
The Call Centre Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide inform...
 

Customer Service
Course Format: Classroom
This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service.
 

School: Academy of Learning Saint John Campus
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Sales Professional (Certificate)
Course Format: On-site
The objective of this program is to provide the student with the fundamentals skills, knowledge, and attitudes required for success in an entry-level position. It will appeal to strong communicators, driven by results, and willing to put themselves on the front line.
 

School: College of Extended Learning - UNB
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Customer Satisfaction and Loyalty
Course Format: Online
The purpose of this course is to introduce senior business administration students to the concepts and issues related to customer satisfaction and loyalty. To achieve this goal, students will be required to read and be prepared to discuss articles that are relevant to the course topics. Also, a major project will require application of the course material. Topics to be explored will include the...
 

School: Primer Business Solutions Inc.
[All Courses]

Customer Service
Course Format: Classroom
It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and in generating new ...
 

Accessible Customer Service Standards
Course Format: Classroom
We at RunIT Consulting have been creating Business Automation Solutions for over 15 years. Get the best ROI on your technology investment, quickly, with high-level consulting, mentoring and training from seasoned experts on the latest HP Solutions.
 

School: CBIT Canadian Beaver Training Ottawa
[All Courses]

Customer Service
Course Format: Classroom
Module 0: Introduction To Customer Service | | Module 1: What Is Customer Service? | Developing a Customer-centric Mindset Evaluation ??excitement Is Contagious Who Are Your Customers? Internal Customers ??external Customers When and Where Does Customer Service Take Place The Need For Customer Service ??rewards What Does Customer Service Mean To You? Unpleasant Experie...
 

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