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Customer training courses and schools
Customer Service and Care

School: CBIT Canadian Beaver Training Ottawa
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Critical Elements of Customer Service Workshop
Course Format: Classroom
Module 0: Learning Skills | This Two Day Workshop Is for Any Employee Who Deals with the Public Customer Service Skills Can Increase Your Value To Your Company Customer Service Skills Can Advance Your Career At the Same Time. | Module 1: Introduction and Course Overview | Module 2: What Is Customer Service | Module 3: Who Are Your Customers | Module 4: Meeting Expectatio...
 

Building Relationships for Success in Sales Workshop
Course Format: Classroom
Module 0: Learning Objectives | In This One-day Workshop, You Are Going To Discover That the Business of Business Is Making Friends the Business of All Sales Professionals Is Making Friends the Business of All Sales Professionals Is Building Relationships Strategic Friendships Will Make Or Break Any Business | Module 1: Introduction, Learning Objectives, Agenda | Module 2: Pre-a...
 

School: Excel Thru Learning
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Providing Service to Customers with Disabilities
Course Format: Online
Introduction to Disability Most Difficult Barrier - Our Attitudes Other Barriers to Accessibility Accessible Customer Service Makes Good Business Sense Providing Service to Those with a Loss of Hearing Providing Service to Those with a Loss of Sight Providing Service to Those with a Mental/Developmental Disability Providing Service to Those with a Physical Disability Accessibili...
 

Negotiation Techniques
Course Format: Classroom
This program will help you to utilize your negotiation skills. You will learn how to understand and handle tactics and ploys and “make�the deal. Through this course and continued practice, you will acquire effective skills in negotiation techniques. Program Content: Introduction �What is Negotiation? �Objective The Negotiation Process �Negotiation Process �Barriers to Avoid During...
 

Handling Challenging Customers
Course Format: Classroom
This program enables participants to accurately assess and manage the customer’s call, communicate effectively with customers, control the length of the call, as well as reduce job stress. Along with this participants will be able to provide quality service while maintaining a positive company image. Program Content: Handling Challenging Customers �The Call �You are the Scapegoat �You...
 

5-Star Customer Service Workshop
Course Format: Classroom
This program teaches you how to provide structured superior customer service. It gives participants the tools necessary to provide outstanding customer service as well as techniques to handling difficult customers. It encourages ways to build strong relationships and teaches participants how to manage both personal and business related stress. Program Content: Introduction â€?Objectives â€...
 

Customer Up-Selling
Course Format: Classroom
This program will give a new or experienced salesperson, tools that will help them to up-sell or cross-sell. Program Content: Customers Buy from People They Like �Creating a relationship of trust �Determining what the customer wants versus what they need and why it makes a difference Overcoming Objections �What constitutes an objection �Why you should introduce the objection first an...
 

School: Sauder School of Business
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Selling Strategically to Major Customers
Course Format: Classroom
Business-to-business selling to key accounts requires a sophisticated strategic approach. In this course, you’ll learn a structured sales process tailored to complex, unpredictable and highly competitive environments. Benefits of Attending Attending this course will help you: increase your success rate in selling to major accounts, while safeguarding margins and strengthening customer l...
 

School: Educational Program Innovations Center
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Customer Service
Course Format: Online
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As...
 

School: University of Calgary Continuing Education
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Customer Service Excellence
Course Format: Classroom
Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team.
 

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