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Customer training courses and schools
Customer Service and Care

School: Academy of Learning Northwest Territories
[All Courses]

Customer Service
Course Format: Classroom
This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service.
 

Customer Service Simulations
Course Format: Classroom
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
 

Career Options and Opportunities
Course Format: Classroom
This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative.
 

Call Centre Telephone Sales
Course Format: Classroom
This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales.
 

Call Centre Industry
Course Format: Classroom
This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies.
 

Call Centre Equipment and Technology
Course Format: Classroom
This course is designed to provide students with in depth practical and theoretical knowledge about call centre equipment and technology.
 

Customer Service & Information Clerk (Diploma)
Course Format: Classroom
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
 

Call Centre Customer Service Representative (Diploma)
Course Format: Classroom
The Call Centre Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide inform...
 

School: Academy of Learning Nova Scotia
[All Courses]

Customer Service
Course Format: Classroom
This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service.
 

Customer Service Simulations
Course Format: Classroom
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
 

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