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Customer Service training courses and schools
Customer Service Skills and Management

School: Reflection Seminars
[All Courses]

Customer Service Workshop
Course Format: Classroom
This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. How You Will Benefit: Clearly identify how you can become for effective in dealing with customers. Identify opportunities within the scope of your authority for dealin...
 

School: Belding Skills Training & Development
[All Courses]

Call Center Customer Service Workshop
Course Format: On-site
Customer Service is critical in the unique call center environment. Belding Skills Training & Development’s World Class Call Center workshops help ensure that you maximize customer satisfaction and customer retention. The dynamic and motivating training programs transfer key telephone customer service skills, including etiquette, call control, positive language skills and listening. The re...
 

Retail Customer Service Workshop
Course Format: On-site
Superior retail customer service is consistently the one ingredient which differentiates mediocre retailers from the highly successful ones. The higher the customer service levels in retail, the greater the customer loyalty, the greater the repeat traffic, and the more customers purchase. Belding Skills Training & Development has worked with Fortune 500 retailers from around the world, and...
 

Customer Service Recovery Workshop
Course Format: On-site
Every company experiences service failures. When these failures occur, the ability to recover positively and proactively is critical to retaining your customer base and customer loyalty. Belding Skills Training & Development founder, Shaun Belding, is recognized as one of the world’s leading experts on customer service recovery strategies. Our World Class Customer Service Recovery tr...
 

Customer Service Leadership
Course Format: On-site
Leading and managing people charged with delivering World Class Customer Service requires the ability to assist and encourage employees to develop a passion for customer service. Belding will customize a dynamic customer service leadership program to provide your leaders and managers with the skills to effectively coach and motivate employees to consistently perform at peak levels.
 

External Customer Service Workshop
Course Format: On-site
Belding can introduce dynamic effective customer service skills to your front-line employees, to help them more consistently deliver World-Class service to your customers. Our customer service seminars and customer service workshops have won international awards, and received global acclaim. Whether you are looking for an introductory level customer service training program, or a customer ser...
 

Internal Customer Service Workshop
Course Format: On-site
Belding can help you build a customer service culture throughout your organization, with customer service seminars and customer service workshops designed to build the internal customer service - between employees, departments and organizational functions.
 

School: Canadian Tourism College
[All Courses]

Airline Customer Service Representative (Certificate)
Course Format: Classroom
Part-time Surrey Campus - Tuesday and Thursday evenings Abbotsford Campus - Monday to Friday (new location!) Are you ready to check in the world? This entry-level Airline Customer Service Representative Certificate program will appeal to individuals desiring to work as an airline customer service agent, a passenger ticket agent or airline operations at an airport. It will also prov...
 

School: Vancouver Career College
[All Courses]

Employment and Customer Service Skills
Course Format: Classroom
In the employment skills component, effective resume preparation, cover letter formats, content and phraseology will be studied and practiced. In the customer service skills component the importance of the customer and of customer service are examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer r...
 

School: Willis College of Business & Technology
[All Courses]

Customer Service
Course Format: Classroom
Skills in dealing with customers, fellow employees and the public Handling difficult callers and troubleshooting scenarios
 

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