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Find Customer Service Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 124 training course(s) at schools in Canada.
School: Durham Business & Computer College
[All Courses] Training Center(s)/Venue(s): Oshawa, Pickering, Toronto, Ontario, Canada
Tel.: (416) 724-1053, (905) 427-3010, (905) 443-3010Customer Service & Call Centre (Diploma)
Course Format: Classroom
We are at the beginning of the New Economy �The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in e...
Training Center(s)/Venue(s): North York, Ontario, Canada
Tel.: 1-888-641-6300Customer Service Professional (Diploma)
Course Format: Classroom
The Customer Service Professional Diploma provides the skills necessary for daily interaction with spa clients in a way that reinforces the unique experience offered by the spa. An excellent program for current customer service representatives in the spa who want to hone their skills or as an introduction to the spa industry for students who are considering joining the industry as a career.
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School: Royal Canadian Institute of Technology
[All Courses] Training Center(s)/Venue(s): Surrey, Vancouver, British Columbia, Canada
Tel.: 604-879-5676Customer Service
Course Format: Classroom
The tutorial will cover a variety of topics to help students develop the skills and tools needed to secure placements that best match their interests, to perform professionally in the workplace and learn customer service skills.
Training Center(s)/Venue(s): Surrey, British Columbia, Canada
Tel.: 604 583 4040Customer Service
Course Format: Classroom
This course will introduce students to the principles and challenges associated with Customer Service. Customer Service is a philosophy that places value on the customer. Through participatory exercises and discussions students will develop competencies to demonstrate effective and efficient customer service.
School: Metropolitan Community College
[All Courses] Training Center(s)/Venue(s): Abbotsford, Burnaby, British Columbia, Canada
Tel.: (604) 320-3332, (604) 826-3107Customer Service/Care
Course Format: Classroom
The course stresses fostering positive attitudes, recognizing and dealing with customer turnovers, effective communication with dissatisfied customers and skills development in exceeding customer expectations. Participants will develop an understanding of behaviours that win customer loyalty, get others to give great service, apply winning communication techniques using telephone, e-mail and we...
School: Pearson Electrotechnology Centre
[All Courses] Training Center(s)/Venue(s): Lachine, Quebec, Canada
Tel.: 514-798-1818CUSTOMER SERVICE
Course Format: Classroom
The customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company.
PROGRAM OUTLINE
�Trade and training process
�Fundamentals of customer servic...
School: Applied Schooling & Professional Training
[All Courses] Training Center(s)/Venue(s): Winnipeg, Manitoba, Canada
Tel.: (204) 231-1414Irate Customers
Course Format: Classroom
Course Outline:
Interaction with customer
Dealing with Complaints
Aggressive Clients
Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job.
Customer Service Representative
Course Format: Classroom
Customer Service Representative consists of 5 modules, as well as role playing, and a final exam. In this course you will learn about the fundamentals of customer service, and develop core competencies for providing the WOW factor in excellent Customer Service.
Course Outline:
The Customer
Communication Skills
Telephone Skills
Irate Customer Skills
Positive Mental Attitude Skills
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Training Center(s)/Venue(s): Brandon, Calgary, Winnipeg, , Canada
Tel.: (204) 943-5661Customer Service
Course Format: Classroom
This module provides a foundation for customer service and also focuses building life-long customer relationships through the development of positive customer-care approaches.The Customer Service module provides the guidelines for emerging technologies such as Internet Chat. Students will develop the foundation customer care skills needed to provide excellence in service using hands-on, interac...
Training Center(s)/Venue(s): Moncton, New Brunswick, Canada
Tel.: 1-888-757-2020CUSTOMER SERVICE
Course Format: Classroom
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized. The Su...
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