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Find Customer Service Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 124 training course(s) at schools in Canada.
School: University of Calgary Continuing Education
[All Courses] Training Center(s)/Venue(s): Calgary, Alberta, Canada
Tel.: 403-220-2866Customer Service Excellence
Course Format: Classroom
Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team.
School: AchieveGlobal Canada
[All Courses] Training Center(s)/Venue(s): Toronto, Ontario, Canada
Tel.: 1.800.706.9364Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have.
Audience: All employees
Length: 2-day workshop or available as individual modules
Coaching for Stellar Service Workshop
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals.
Audience: Service coaches
Length: 2-day workshop or available as individual modules
Leading for Stellar Service Workshop
Course Format: On-site
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver...
School: Reflective Keynotes Inc.
[All Courses] Training Center(s)/Venue(s): Toronto, Ontario, Canada
Tel.: 416-730-1014Customers Come First: IT Help Desk Customer Service Workshop
Course Format: On-site
In this workshop, you will learn:
The three major "cultural" gaps between technically focused Help Desk members and end users
The three greatest challenges to delivering computer advice by phone and how to overcome them
The "ask, inform, confirm" model to politely and compassionately resolve a caller’s issues
By the end of this workshop, your Help Desk te...
School: Keystone Consulting
[All Courses] Training Center(s)/Venue(s): Sudbury, Ontario, Canada
Tel.: (705)670-1837Customer Service Workshop
Course Format: On-site
These workshops are based on the teachings of The Telephone Doctor®. On top of the world class training, participants receive a certificate of completion and a workbook for after-workshop reference.
All of the following workshops require a minimum enrollment. Call or email for details.
The Service Mentality: A Mind Set for Serving Customers
This workshop identifies and focuses on the 7 bas...
School: Catherwood & Associates
[All Courses] Training Center(s)/Venue(s): Burlington, Ontario, Canada
Tel.: 905.333.1140Service Quality - Customer Service Skills Workshop
Course Format: On-site
We specialize in designing and delivering training and development initiatives. Established in 1985, Catherwood & Associates has since developed a proven track record in helping organizations increase their effectiveness and implement strategic initiatives aimed at improving employee performance.
Our strength is in our innovative consulting approach where the focus is on listening and helpin...
Training Center(s)/Venue(s): Toronto, Ontario, Canada
Tel.: 416-698-8230Customer Service (Certificate)
Course Format: Classroom
Upon completion of this program participants will:
Understand why service and retention is a critical business strategy
Understand the role service plays in client satisfaction and retention and the critical role employees play in creating value and building loyalty
Determine what clients want and expect when it comes to the service you provide
Identify pro-active strategies for ...
School: Reflection Seminars
[All Courses] Training Center(s)/Venue(s): Montreal, Quebec, Canada
Tel.: 514 664 1182Customer Service Workshop
Course Format: Classroom
This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.
How You Will Benefit:
Clearly identify how you can become for effective in dealing with customers.
Identify opportunities within the scope of your authority for dealin...
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