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Find Excel Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
Excel training courses and schools
Microsoft ExcelTotal 123 training course(s) at schools in Canada.
School: Excel Thru Learning
[All Courses] Training Center(s)/Venue(s): Toronto, Ontario, Canada
Tel.: 905-789-1467Attitude
Course Format: Classroom
This program is designed to help you concentrate on the positive and value what is really important. It also
examines how a positive attitude leads to success.
Program Content:
You Control Your Attitude
�How Attitude Affects our Quality of Life
Ten Strategies for Maintaining a Positive Attitude
�Concentrate on the Positive
�Look at Work as an Opportunity
�Create Positive Illusions
...
Negotiation Techniques
Course Format: Classroom
This program will help you to utilize your negotiation skills. You will learn how to understand and handle
tactics and ploys and “make�the deal. Through this course and continued practice, you will acquire
effective skills in negotiation techniques.
Program Content:
Introduction
�What is Negotiation?
�Objective
The Negotiation Process
�Negotiation Process
�Barriers to Avoid During...
Handling Challenging Customers
Course Format: Classroom
This program enables participants to accurately assess and manage the customer’s call, communicate
effectively with customers, control the length of the call, as well as reduce job stress. Along with this
participants will be able to provide quality service while maintaining a positive company image.
Program Content:
Handling Challenging Customers
�The Call
�You are the Scapegoat
�You...
5-Star Customer Service Workshop
Course Format: Classroom
This program teaches you how to provide structured superior customer service. It gives participants the
tools necessary to provide outstanding customer service as well as techniques to handling difficult
customers. It encourages ways to build strong relationships and teaches participants how to manage both
personal and business related stress.
Program Content:
Introduction
�Objectives
â€...
Customer Up-Selling
Course Format: Classroom
This program will give a new or experienced salesperson, tools that will help them to up-sell or cross-sell.
Program Content:
Customers Buy from People They Like
�Creating a relationship of trust
�Determining what the customer wants versus what they need and why it makes a difference
Overcoming Objections
�What constitutes an objection
�Why you should introduce the objection first an...
Cold Calling Techniques
Course Format: Classroom
This program will help you to use your relationship selling skills to set first appointments. You will learn how
to understand and handle objections, create an environment where you are comfortable selling your
benefits, and learn how to overcome buyer tactics and ploys. Through this course and continued practice,
you will acquire effective skills in selling appointments.
Program Content:
...
Closing Techniques That Work
Course Format: Classroom
This program will help you to use your relationship selling skills to close the sale. Participants will learn how
to negotiate and when to close the sale. Through this course and continued practice, you will acquire
effective skills in closing the sale.
Program Content:
What Does it Mean to Close?
�What is Closing?
�When Do You Close?
Closing Methods
�Know Your Stuff
�Negotiation
...
Advanced Selling & Negotiation Techniques
Course Format: Classroom
This program will help you to utilize your advanced selling skills. You will learn how to understand and handle
objections, create an environment where you are comfortable selling your benefits and learn how to
overcome buyer tactics and ploys. Through this course and continued practice, you will acquire effective
skills in selling as well as negotiation.
Program Content:
Part 1
Selling S...
Training Needs Analysis Workshop
Course Format: Classroom
This program gives managers and supervisors the tools to determine training requirements throughout
their organization. It is recognized in today’s changing world that training assists businesses in
maintaining their competitive advantage.
Program Content:
Gathering Information
�Duty Determination
�Methodology
�Focus Groups
�Surveys
Discovery
�What are you Most Happy With?
�Wha...
Needs Analysis Workshop
Course Format: Classroom
This program teaches you how to determine organizational needs and how to evaluate employee
performance to help establish the true needs of the organization. It will allow participants to go through the
process of examining all considerations such as organizational priorities, costs, resources, and the exact
nature of the learning needs.
Program Content:
Introduction
�Objectives
Collect...
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