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Hospitality training courses and schools
Hospitality Management

School: Centre for Continuing Education, Concordia University
[All Courses]

REVENUE MANAGEMENT IN THE HOSPITALITY INDUSTRY
Course Format: Online
This on-line course will teach students how to develop strategies to increase revenue in all hotel departments. Particular attention will be paid to using yield management rules in the rooms division. The course will review how revenue can be generated through spa outlets, golf concessions and casino affiliations. It will also explain franchise agreements and revenue percentages. Finally, it wi...
 

MARKETING IN THE HOSPITALITY INDUSTRY
Course Format: Online
Through lectures, videos, case studies and group discussions, this on-line course will provide insight into the marketing theory and strategies that affect the hospitality industry and considers potential solutions to problems. It examines in detail the five Ps of hospitality marketing.
 

MANAGEMENT PRACTICES IN THE HOSPITALITY INDUSTRY
Course Format: Online
This on-line course is a practical introduction to the principles and practices in the hospitality industry. It will give students an understanding of human resource management by emphasizing the recruitment, selection, training, and performance appraisal of personnel.
 

Certificate in Marketing and Administration in Hospitality
Course Format: Online
This certificate specializes in hospitality marketing, human resources in hotels and restaurants, and revenue management. It examines how to increase revenue by establishing a marketing strategy dependent on the type of establishment, and generating sales from spa outlets and golf concessions. The student will learn how to manage hotels and restaurants by maintaining standards of excellence and...
 

Certificate in Food and Beverage Management
Course Format: Online
This certificate specializes in courses that relate to the food and beverage departments of a hotel, as well as, independent restaurants, bistros, coffee shops, bars and nightclubs. This program will teach the basics in food and beverage organization, from the kitchen to the actual service. It will also teach the student to maximize profits by controlling costs in purchasing items, staff schedu...
 

HOTEL RESERVATION SOFTWARE
Course Format: Online
Hotels, bed & breakfasts, and resorts use a software system to manage the guest cycle. This on-line course will teach students how to implement this property management system to take reservations, register guests, post charges to accounts and complete departures. It will also demonstrate how to generate statistical reports concerning guest origin,market segment, daily revenue and occupancy per...
 

FRONT OFFICE PROCEDURES
Course Format: Online
This on-line course is designed to teach the student the theory and procedures of the front desk. Topics include: planning and organizing the front office, identifying and understanding the front office functions, packages, reservations and sales techniques, registration, check-out, and room inventory control and forecast. Customer relations and housekeeping will also be discussed.
 

MANAGING CONVENTIONS AND GROUP BUSINESS
Course Format: Online
This on-line course will give students an understanding of the various types of conventions, associations, and group markets that exist, as well as of the role of the meeting planner. It will also emphasize the role of room division in coordinating various hotel services. Topics include preparing to sell and service, organizing to sell and service, communication with the customer, and meeting t...
 

Certificate in Rooms Division Management (Diploma)
Course Format: Online
This certificate specializes in courses that relate to the rooms division of a hotel. It will prepare the novice student for the busiest department in a hotel and help the already established guest service agent develop management skills. It will inform the student about front office operations, which are considered the heart of the hotel. Other topics will include: how to handle clients and co...
 

Hospitality Management (Diploma)
Course Format: Classroom
This diploma program is for individuals who wish to receive training in managing hotels, restaurants, casinos, spa resorts, luxury residence complexes and golf resorts. The program also offers guidance for individuals who wish to open and operate their own bed and breakfast or become an event planner. The courses focus on the basic functions in the rooms division department, food and beverage o...
 

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