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ITIL training courses and schools
IT Infrastructure Library

School: CBIT Canadian Beaver Training Ottawa
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Itil It Service Continuity Management
Course Format: Classroom
Module 0: Goals of It Service Continuity | Module 1: Business Continuity | Module 2: The Business Continuity Lifecycle | Module 3: Risks and Threats | Module 4: Roles and Responsibilities | Module 5: Consideration of Recovery Options | Module 6: Benefits, Costs and Possible Problems
 

Itil
Course Format: Classroom
Module 0: Service Desk | Module 1: Configuration Management | Module 2: Incident Management | Module 3: Problem Management | Module 4: Change Management | Module 5: Release Management | Module 6: Service Level Management | Module 7: Availability Management | Module 8: Capacity Management | Module 9: It Service Continuity | Module 10: Financial Manag...
 

School: Global Knowledge Canada
[All Courses]

ITIL v2 Practitioner
Course Format: On-site
In this course, you’ll learn to implement and manage the processes involved in delivering quality service at a justifiable cost to both the internal IT organization and to the customer. Learn planning, implementation, and continuous service improvement techniques specific to the Service Level Management and Financial Management processes. Unique to the clustered nature of this course, you&...
 

ITIL v2 Foundation Exam Prep
Course Format: On-site
In this case-study-driven course, you’ll get an introduction to the concepts of IT Service Management (ITSM), and you’ll learn to apply the industry-standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization. Using the case study, you’ll gain practical skills that reinforce material covered in class, resulting in...
 

ITIL v2-to-v3 Service Manager Bridge Exam Prep
Course Format: On-site
This Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, bridging the gap between the ITIL Manager’s Certificate in IT Service Management (ITIL v1 & v2) and the ITIL Expert certificate in IT Service Management (ITIL v3). Holders of previous Practitioner-level certifications who have earned 12 or ...
 

ITIL v2-to-v3 Foundation Bridge Exam Prep
Course Format: On-site
In this comprehensive course, you will prepare for the ITIL v3 Foundation Bridge Certificate in IT Service Management. This course, intended for holders of ITIL Foundation Certificates from earlier ITIL versions, highlights the new topics in ITIL v3 and the main differences from earlier ITIL versions. You will learn the fundamentals of IT Service Management from experienced instructors who have...
 

ITIL v3 Foundation Exam Prep
Course Format: On-site
We guarantee you’ll pass the ITIL Foundation v3 Exam. With hundreds of successful students and 95%+ pass rate, we’re confident that our ITIL training is the best in the industry. In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced in...
 

ITIL Service Lifecycle
Course Format: On-site
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. You’ll focus on Service Operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course uses an engaging case study-based approach to learning the core discip...
 

ITIL Service Capability
Course Format: On-site
This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an en...
 

School: University of Calgary Continuing Education
[All Courses]

ITIL V3 Foundation Certificate in IT Service Management
Course Format: Classroom
The high reliance on information technology infrastructure has placed a significant demand on information system organizations to be both effective and efficient. The framework of Information Technology Infrastructure Library (ITIL) Service Management has become the de-facto best practice worldwide, for the provision of high-quality IT services, that customers should demand. Service providers, ...
 

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