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Find ITIL Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
ITIL training courses and schools
IT Infrastructure LibraryTotal 50 training course(s) at schools in Canada.
Training Center(s)/ Campus(es): Ottawa, Toronto, Ontario, Canada
Tel.: 1 (866) 635-5353ITIL Service Manager Bridge
Course Format: Classroom
The main focus of the Service Manager’s Expert Bridge program is to explain the GAP between the content of ITIL V3 versus the content of ITIL V2.
A series of effective lectures designed at achieving a clear understanding the new ITIL V3 Best Practice and Service Management lifecycle model, processes and functions, including:
The objectives, scope, concepts, activities, key metrics (K...
ITIL Practitioner: Service Level Management Workshop
Course Format: Classroom
The Service Level Management (SLM) workshop is an in-depth exploration of the Service Level Management
process. It details the steps required to plan, implement, and operate the Service Level Management process
as defined in the IT Infrastructure Library (ITIL).
This course focuses on the necessary items and activities to implement and manage an effective ITIL Service
Level Management ...
ITIL Practitioner: Support and Restore Workshop
Course Format: Classroom
This new program replaces the individual Service Desk / Incident management and Problem Management
Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes
required for achieving Service and Support within an IT infrastructure and related IT Services.
The Service and Support program is offered over a 5-day period and includes a 2 hours form...
ITIL Practitioner: Release and Control Workshop
Course Format: Classroom
This new program replaces the individual Change and Configuration Management Practitioner courses. It
focuses on the implementation, management, and optimization of integrated processes required for achieving
control and stability within an IT infrastructure.
The Release and Control program is offered over a 5-day period and includes a 2 hours formal examination on
the afternoon of the fift...
ITIL Practitioner: Plan and Improve Workshop
Course Format: Classroom
This new program replaces the individual Capacity, Availability and IT Service Continuity Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving effective planning of improvements within an IT infrastructure.
The Plan and Improve program is offered over a 5-day period and includes a 2 hours formal certific...
ITIL Practitioner: Agree and Define
Course Format: Classroom
This new program replaces the individual Service Level Management and Financial Management for IT Services Practitioner Courses. It focuses on the implementation, management, organization and optimization of integrated processes required for achieving control and stability within an IT infrastructure. The Agree and Define program is offered over a five day - 40 hours of class exposure and int...
ITIL Intermediate: Service Offerings and Agreements
Course Format: Classroom
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
The ITIL Certificate in Service Offerings and Agreements is intended to enable the course participants to apply t...
ITIL Intermediate: Release, Control, and Validation
Course Format: Classroom
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
The ITIL Certificate in Release, Control and Validation is intended to enable the course participants to apply the...
ITIL Intermediate: Operational Support and Analysis
Course Format: Classroom
The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
The ITIL Certificate in Service Offerings and Agreements is intended to enable the course participants to apply t...
ITIL Intermediate: Managing Across the Lifecycle
Course Format: Classroom
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