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ITIL training courses and schools
IT Infrastructure Library

School: CTE Solutions Inc.
[All Courses]

ITIL Intermediate: Service Transition
Course Format: Classroom
The ITIL Intermediate Qualification: Service Transition (ST) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The ITIL Certificate in Service Transition is intended to enable the course participants to apply the ITIL best practices during ...
 

ITIL Intermediate: Service Strategy
Course Format: Classroom

 

ITIL Intermediate: Service Operation
Course Format: Classroom
The ITIL Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The ITIL Certificate in Service Operation is intended to enable the course participants to apply the ITIL best practices during th...
 

ITIL Intermediate: Continual Service Improvement
Course Format: Classroom

 

ITIL Version 3 Executive Overview
Course Format: Classroom
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from the focus of activities and processes under versions 1 and 2 to full cycle of Service Management under version 3. In addition to the existing benefits of aligning IT go...
 

ITIL Foundation V3 (Certificate)
Course Format: Classroom
This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants...
 

School: PROCEPT ASSOCIATES LTD.
[All Courses]

LEADERSHIP, RELATIONSHIP, AND CHANGE: EXPLORING THE BEHAVIORAL ASPECTS OF PROJECT
Course Format: On-site
Managing projects is all about managing change �for your customers, your community, your organization, and your delivery partners. This 2-day course goes beyond the basics, exploring what it takes for key project team players �project managers, business analysts, sponsors and team leads �to step up to the leadership and change challenges inherent in the most complex and demanding project...
 

ITIL® V3 SERVICE MANAGER BRIDGE
Course Format: On-site
The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The main focus of this 5-Day ITIL V3 Service Manager Bri...
 

IT SERVICE MANAGEMENT FOUNDATION V3
Course Format: On-site
ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets. Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (service...
 

ITIL® V3 FOUNDATION BRIDGE
Course Format: On-site
The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The 1-Day ITIL V3 Foundation Bridge Course is designed...
 

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