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Find ITIL Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
ITIL training courses and schools
IT Infrastructure LibraryTotal 60 training course(s) at schools in Canada.
School: PROCEPT ASSOCIATES LTD.
[All Courses] Training Center(s)/Venue(s): Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, , Canada
Tel.: 1-800-261-6861IT Service Management Foundation V3 (Certificate)
Course Format: On-site
ITIL V3 was designed from the lifecycle perspective, recognizing
that for a service to be created, it should have the capability to
meet the objectives and requirements of its customers and
markets. Consequently, there is the need to determine the
objectives and requirements for each service (service strategy),
which will guide in its design (service design), transition into
production (s...
ITIL V3 Service Manager Bridge (Certificate)
Course Format: On-site
The Office of the Government Commerce, UK (OGC - the official
owner of ITIL) commissioned a program to review the best practice
framework (referred to as ITIL V2) for managing information
technology and systems activities. The result was the launch of five
core books in May 2007, referred to as ITIL V3, for service
management practice.
The main focus of this 5-Day ITIL V3 Service Manager ...
ITIL V3 Foundation Bridge (Certificate)
Course Format: On-site
The Office of the Government Commerce, UK (OGC - the official
owner of ITIL) commissioned a program to review the best practice
framework (referred to as ITIL V2) for managing information
technology and systems activities. The result was the launch of five
core books in May 2007, referred to as ITIL V3, for service
management practice.
The 1-Day ITIL V3 Foundation Bridge Course is designe...
Justifying ITIL to Business and IT Management Workshop (Certificate)
Course Format: On-site
Information Technology has become a critical factor for corporate
success, not only for e-business and e-commerce companies, but
for private and public enterprises of all sectors. The often heavy
investments needed for installing, operating and managing the IT
infrastructure have become a serious issue, since IT service
providers are facing tight constraints regarding human resources
and ...
ITIL Manager: Mastering IT Service Management Workshop (Certificate)
Course Format: On-site
It’s more important than ever to effectively manage large-scale
information technology systems when it comes to focusing your
relationship on business customers and other users.
Information Technology Infrastructure Library (ITIL) Service
Management has now become the de-facto best practice
worldwide to provide those high quality IT services.
This 11-day ITIL Manager Certificate course wi...
ITIL Practitioner: Service Level Management Workshop (Certificate)
Course Format: On-site
This 3-day practitioner level course consists of dynamic, intensive,
and interactive workshops to improve your techniques for defining
service level management objectives, assessing your
organization’s readiness, defining a Service Catalogue, facilitating
the establishment of customer’s requirements and metrics,
drafting a Service Level Agreement (SLA), and creating/reviewing
Operational ...
ITIL Practitioner: Service Desk and Incident Management Workshop (Certificate)
Course Format: On-site
This 3-day practitioner level course consists of dynamic and
intensive interactive workshops to improve participants�skills of
the techniques for detecting and managing incidents throughout
the incident life cycle.
This course also aims to show you the importance of Service Desk,
its roles and responsibilities, its technologies and how it can be set
up.
PARTICIPANT EVALUATION
“Excellen...
ITIL Practitioner: Release and Control Workshop (Certificate)
Course Format: On-site
This 5-day practitioner level course consists of dynamic, intensive,
and interactive workshops to enable participants to plan and
implement configuration, change and release management
processes.
The course will enable you to plan for the identification and
labeling of configuration items, design a configuration
management database, design and implement an effective
change control and re...
ITIL Practitioner: Problem Management Workshop (Certificate)
Course Format: On-site
This 3-day practitioner level course consists of dynamic and
intensive interactive workshops to improve your techniques for
reactive and proactive identification and management of problems
throughout their lifecycle.
This course also enables you to distinguish between the following
concepts �incidents, problems, known errors, request for change,
and the planning for and the implementatio...
ITIL for IT Management (Certificate)
Course Format: On-site
Information Technology has become a critical factor for corporate
success, not only for e-business and e-commerce companies, but
for private and public enterprises in all industry sectors.
The often heavy investments needed for installing, operating and
managing the IT infrastructure have become a serious issue, since
IT service providers are facing tight constraints regarding human
resou...
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