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ITIL training courses and schools
IT Infrastructure Library

School: PROCEPT ASSOCIATES LTD.
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IT Service Management Foundation (Certificate)
Course Format: E-learning
The Information Technology Infrastructure Library (ITIL) has now become the de-facto best practice worldwide for the provision of high quality IT services, which customers should demand, and organizations willing to provide. This 3-day course aims to improve your understanding of how IT services should be effectively and efficiently administered. During the course we will cover the object...
 

Business Continuity Management (Certificate)
Course Format: On-site
There are numerous risks that can threaten the continuity of your business. Besides environmental factors, or an unstable marketplace, have you considered computer viruses or crashes, an employee or vendor strike, earthquakes, power outages or even biological or chemical attacks? This 3-day course will help to ensure that your business operations continue to function in the event of a dis...
 

School: Professional Development Centre, University of Toronto
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ITIL V2-V3 Service Manager Bridge (Certificate)
Course Format: Classroom
The main focus of this 4-Day ITIL V3 Service Manager Bridge will be the NEW content of ITIL V3 and those things that have changed. In Part 1, the course will cover the components that are new to ITIL v3 which will form the main focus for the qualification. In Part 2, the course will look at the significant differences in V3 versus the components of V2. The training/qualification will focus only...
 

ITIL V2-V3 Foundation Bridge (Certificate)
Course Format: Classroom
The 1-Day ITIL V2-V3 Foundation Bridge Course is designed to give candidates a fast track route to an ITIL V3 Foundation certificate level of knowledge. The course highlights the new topics in ITIL V3 and the main differences from earlier ITIL versions. The main focus of ITIL V3 Foundation Bridge will be the NEW content of ITIL V3 and those things that have changed. This course will cover NEW c...
 

ITIL Manager: Mastering ITIL Service Management Workshop (Certificate)
Course Format: Classroom
This 11-day ITIL Manager’s Certificate course consists of dynamic and intensive, interactive workshops to enable participants manage and implement IT service management processes. The Manager’s Certificate provides international credentials that an individual has clearly demonstrated their ability to relate ITIL knowledge and manage the processes within the requirements and policies o...
 

ITIL V3 Foundations (Certificate)
Course Format: Classroom
ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets. Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (service...
 

School: ProTech Professional Technical Services Canada, Ltd.
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ITSM/ITIL v3 Foundation Certification
Course Format: Classroom
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library (ITIL). Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operatio...
 

ITSM/ITIL v3 Bridge
Course Format: Classroom
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3. In addition to the existing benefits of ...
 

ITSM/ITIL Service Manager
Course Format: Classroom
IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge. Audience: This course is designed for IT senior managers, process owners, project managers, process staff and managers and...
 

ITSM/ITIL Practitioner: Support and Restore (IPSR)
Course Format: Classroom
This course focuses on implementing and managing the Support and Restore activities, processes and functions that are required to stabilize an IT infrastructure through effective Incident and Problem Management processes and the Service Desk Function. It spans 4 days of lectures (40%) and hands-on activities (60%) and one day of exam review, preparation and testing. The course includes individu...
 

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