Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg

ITIL training courses and schools
IT Infrastructure Library

School: ProTech Professional Technical Services Canada, Ltd.
[All Courses]

ITSM/ITIL Practitioner: Release and Control (IPRC) Workshop
Course Format: Classroom
This course focuses on implementing and managing the Release and Control activities, processes and functions that are required to stabilize an IT infrastructure through effective Change, Configuration and Release Management processes. It spans 4 days of lectures (40%) and hands-on individual and group competency exercises (60%) and one day of exam review, preparation and testing. Approximately ...
 

ITSM/ITIL Practitioner Certification: Agree & Define (IPAD)
Course Format: Classroom
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas. Audience: This course is designed for operational staff and managers wishing to certify their skills in planning, monitoring, repor...
 

ITSM/ITIL Executive Workshop: How to Succeed with ITIL
Course Format: Classroom
This "how to" workshop is designed to teach IT executives and senior-level managers the skills they need to achieve ITSM success. Highlights of the program include reviewing case studies from across the world to better understand what others have done to define, document and obtain a return on investment from ITSM. Audience: This course is designed for IT executives, process owners...
 

School: Itplanit Services Corp.
[All Courses]

ITIL v.3 Foundation
Course Format: Classroom
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. Objectives The course enables delega...
 

School: Willis College of Business & Technology
[All Courses]

ITIL Foundation
Course Format: Classroom
ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. This course covers the topics required to prepare for the ITIL certification exam: Foundation Certificate in IT Service Management Duration: 1 week The importance of IT Service Management and the IT Infrastructure The Service Management processes, and terminol...
 

School: HEC Montréal Business school
[All Courses]

IT Strategic Management
Course Format: Classroom
This course has two objectives. The first is to develop a means of thinking about information systems and information technology in the overall process of strategy formulation and strategy implementation. The second is to put these models into practice by developing an information systems plan for a real organisation. Information systems and technology strategic planning are components of th...
 

ITIL Certificate
Course Format: Classroom

 

School: CED Solutions - Calgary
[All Courses]

ITIL Practitioner - Support & Restore
Course Format: Classroom
The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organisations to introduce Incident and Problem Management processes, plus set up the Service Desk as an integral part of an overall business-focussed services framework. Objectives To provide practical guidance on the design and implementation of end-to-end Incident Ma...
 

ITIL Practitioner - Release & Control
Course Format: Classroom
The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organizations to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focused Services Framework. Objectives To provide students with practical guidance on the design and implementation of an integrated end-to-end ...
 

ITIL Foundations
Course Format: Classroom
This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and provides an interactive learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Managem...
 

Page(s):- 1 2 3 4 5 6 [ Popular Topics ] [ Schools Only ]