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Find Notes Training Courses and Workshops in Cities of Canada: Calgary - Edmonton - Halifax - Mississauga - Montreal - Ottawa - Toronto - Vancouver - Victoria - Winnipeg
Notes training courses and schools
Notes/DominoTotal 10 training course(s) at schools in Canada.
School: Aurora College Yellowknife Campus
[All Courses] Training Center(s)/Venue(s): Yellowknife, Northwest Territories, Canada
Tel.: 1-866-291-4866Writing Better Briefing Notes
Course Format: Classroom
This one-day course teaches participants how to better write effective briefing notes. Senior executives and politicians need to assimilate vast quantities of information. This is why it is important that briefing notes and other summary-type documents present information to the executives in a clear, concise and user-friendly way. Participants will learn how to write concise and comprehensive ...
School: Reflective Keynotes Inc.
[All Courses] Training Center(s)/Venue(s): Toronto, Ontario, Canada
Tel.: 416-730-1014Persuasive Presentations Workshop
Course Format: On-site
In this workshop, you will learn:
How to control nervousness using breathing techniques and body language to increase your confidence level
Improv techniques that increase your energy level and make you a more dynamic speaker
How to use eye contact and body language to establish rapport and build trust with your audience members
Techniques to improve your vocal variety and increa...
Sales Presentations Workshop
Course Format: On-site
In this workshop, you will learn:
The seven deadly sins of sales presentations and how to avoid them
Three keys for gaining support for your product or service. Learn additional presentation techniques to gain support from senior management
Key phrases you can use to re-direct discussions that have gone off track
The five most common sales objections and how to pre-empt them during ...
Retail Sales Coaching Workshop
Course Format: On-site
In this workshop, you will learn to how to:
Evaluate your sales team’s strengths and opportunities for improvement
Plan your sales coaching conversation so you have maximum impact in the shortest time possible
Coach to trends rather than ‘one off�events so your coaching boosts morale
Deal with the special challenges of coaching "Generation Y" employees
Use staff meetin...
Networking Skills for Busy Professionals Workshop
Course Format: On-site
In this workshop, you will learn:
5 ways to find the perfect networking event to help your business grow
3 things you must bring to every event: do this and you’ll always make a good impression
An easy to follow format for your 60-second "elevator speech"
The secret to easily starting a conversation with anyone.
The 3 things everyone should do to enhance a new bus...
Customers Come First: IT Help Desk Customer Service Workshop
Course Format: On-site
In this workshop, you will learn:
The three major "cultural" gaps between technically focused Help Desk members and end users
The three greatest challenges to delivering computer advice by phone and how to overcome them
The "ask, inform, confirm" model to politely and compassionately resolve a caller’s issues
By the end of this workshop, your Help Desk te...
How to Handle Irate Callers Workshop
Course Format: On-site
In this workshop, your Agents and Managers will learn:
The emotional states of the caller and the Agent during an irate call or escalation
Three rapport-building techniques to calm irate callers
Five questioning skills that will gather more information, so you can resolve the client’s issue and soothe hurt feelings
Active listening skills to make the client feel heard
Ho...
Effective Call Center Meetings Workshop
Course Format: On-site
This workshop covers:
The five most common mistakes people make when dealing with a Call Centre audience (even one of these mistakes will cause Agents to lose interest)
Five techniques for running a productive team huddle
Ten questions to stimulate discussions at meetings and create Agent buy-in
The five most common Call Centre audience objections and how to pre-empt them
How...
Call Center Sales Coaching Workshop
Course Format: On-site
In this workshop, your Managers will learn how to:
Implement the best practices used by high performing sales call centers
Motivate their team through rewards and recognition
Overcome an Agent’s "sales reluctance"
Observe and evaluate their Agent’s sales skills
Use "60-Second Coaching" techniques to boost their Agent’s sales performance
...
Sales for Call Center Agents Workshop
Course Format: On-site
In this workshop, you will learn to:
Identify three key ideas behind a philosophy of "Sales through Service"
Transition from a service call to a sales call
Use questioning and active listening skills to determine the client’s needs
State the benefits of your product or service from the client’s perspective, using key phrases that increase a caller’s likelihood...
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