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Outsourcing training courses and schools
Outsourcing Management

School: pathlegal training academy
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LPO ACADEMY Workshop
Course Format: Classroom
PathLegal is offering training program (Diploma in LPO) for Law graduates to shape up their career in tune with the ever so growing LPO industry and litigation related activities with 100% placement assistance. Full Time (Four weeks) OR Weekends (Eight weeks) Admission is opened for July 2009 batch.Please do send your resume to training@pathlegal.com with a subject ’,LPO Train...
 

School: Miracle Technologies
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Java Workshop (Certificate)
Course Format: Classroom
Java Training Classes, J2ee Certifications, Struts Caching, Asp.Net Training Classes
 

School: ShalomInfotech Pvt. Ltd.
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Business Process Outsourcing (BPO)
Course Format: Classroom
1.0 Introduction Business Process Outsourcing (BPO) as a concept is not new. What is new is its explosive growth in India since 2000. Two main reasons have contributed to this: Major leaps in the availability of robust technical infrastructure - due to which it is also known as ITES (Information Technology Enabled Services). Over 250 million English speaking population available at a fra...
 

School: Indian Institute of Management Bangalore
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Outsourcing Management : Creating Value through Collaboration
Course Format: Classroom
Outsourcing has been a major initiative in recent years for addressing issues relating to growth. Many critical areas of business are being outsourced, therefore it is extremely important that the process is designed and managed to take care of the pitfalls while ensuring expected business results. Companies entering into outsource arrangements often have limited experience of the process...
 

School: QAI India Limited
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Resource Management Workshop
Course Format: Classroom
This workshop will help participants: Appreciate the importance and business benefits of resource management - telecom and staff Understand the key drivers and planning framework of contact centers resources Identify data requirements for optimal resource utilization Comprehend and use tools for forecasting, determining capacity and staffing requirements, scheduling and real time m...
 

Metrics Based Management Workshop
Course Format: Classroom
This workshop will help participants: Appreciate the Business Benefits of Metrics Based Management Derive a Dashboard of Metrics from Key Business Drivers Understand Operational Definitions of Commonly Used Metrics Prepare a Base for Collecting and Organizing Data Use Tools and Techniques to Analyze Data Convert Metrics to Meaningful Actions for Consistent Delivery and Improvement ...
 

Quality Management Workshop
Course Format: Classroom
A growing number of clients rely on Customer Contact Centers to manage mission-critical processes. Every minute customer service providers witness hundreds of ’moments of truth’ that impact their client’s business. It makes it essential for them to have the processes to religiously measure, track and improve the quality of the work they do. This course is designed to sensitize ...
 

Minitab Workshop
Course Format: Classroom
QAI offers the MINITAB training course that teaches you how to use the software in context of using the Six Sigma tools. The course is designed and delivered by Six Sigma experts. It is designed to provide learning not only on the use of MINITAB, but also on how and when to use a variety of statistical problem-solving techniques. Six Sigma practitioners, who have already completed MINITAB tr...
 

Six Sigma Black Belt for IT Enabled Services Workshop
Course Format: Classroom
BPO Units and Customer Contact Centers (IT Enabled Services) need a very tight control over processes and a disciplined improvement path. The management approach has to be rigorous, customer oriented and data-driven in order to achieve measurable business results. Thanks to technology, the ITES industry has easy access to data. However the real challenge is to uncork the genie that is resident ...
 

Six Sigma Green Belt for IT Enabled Services Workshop
Course Format: Classroom
Customer Contact centers and BPO units (IT enabled Services) need a very tight control over processes and a disciplined improvement path. The management approach has to be rigorous, customer oriented and data-driven in order to achieve measurable business results. Thanks to technology, the BPO industry has easy access to data. However the real challenge is to uncork the genie that is resident i...
 

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