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ASE training courses and schools
HP Accredited Sytems Engineer

School: Hemsley Fraser Group Limited
[All Courses]

Relationship Management
Course Format: Classroom
Building a partnership approach is the focus of this two day workshop. It will enable you to build longer term relationships and engage more confidently with your customers, driving longer term, more productive relationships. During this two day workshop delegates focus on building rapport, identifying client needs and developing the listening and questioning skills of relationship managemen...
 

Sales Negotiation
Course Format: Classroom
This practical and energetic two day workshop provides all the skills salespeople need to conduct profitable negotiations and maintain positive long-term business relationships. This workshop will enable you to negotiate the best possible terms, seek out the buyer¡¯s real position and give away as little as possible. The learning process is accelerated using interactive techniques to enable d...
 

Selling Techniques
Course Format: Classroom
This two day interactive workshop focuses on a dynamic sales process that will assist you to develop a more structured sales approach and enable you to quickly develop the skills and techniques that can enhance your sales performance. The workshop will include proactive group work and real life scenarios which will be enhanced through detailed feedback from your facilitator and peers to ena...
 

Sales Skills
Course Format: Classroom
This enjoyable three day workshop provides a sound foundation to the skills and qualities needed to turn opportunities into results. Individual¡¯s needs and objectives are met through sharing experiences and stimulating interactive sessions. This workshop will provide the basic skills and knowledge required to kick-start a successful career in sales. Interactive practice sessions will enable...
 

Building and Retaining Customer Relationships
Course Format: Classroom
This one day course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop a relationships that becomes long lasting. This course helps you examine the root cause of customer complaints and what words and actions are required to ensure that your customers stay loyal to your organisation¡¯s goods, products a...
 

Professional Reception Skills
Course Format: Classroom
The receptionist represents the initial point of contact with the outside world, and as such is in a powerful position to enhance the way the company is perceived. This interactive course will enable receptionists to develop professional telephone and communication skills within a supportive and encouraging environment. By reviewing examples of good and bad practice, the course will reinfor...
 

Coaching Customer Service Team
Course Format: Classroom
Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-...
 

Mergers and Acquisitions
Course Format: Classroom
This course aims to provide a general introduction for those non-practitioner professionals who are likely to get involved with M&As and in doing so need to retain decision making capability. Although no-one sets out to do a bad deal, most mergers and acquisitions fail to add immediate value to their shareholders. One of the generally accepted explanations is that too many organisations lac...
 

International Financial Reporting
Course Format: Classroom
This course equips users of financial information with the background to deal confidently with the main International Financial Reporting Standards (IFRS) and the International Accounting Standards (IAS). With the continuing move to an ever more global market many companies are voluntarily adopting the International Accounting Standards. For listed companies within the European Union there i...
 

Financial Services Regulation
Course Format: Classroom
An intensive course that brings you up to speed with the key issues and implications of The Financial Services and Markets Act 2000. The Financial Services and Markets Act 2000 (FSMA) was implemented on the 1st December 2001 and established the FSA as the sole regulator of the financial services industry. This course provides an overview of the major implications of this Act and other regul...
 

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