Birmingham - Bristol - Cambridge - Coventry - Edinburgh - Glasgow - Kingston - Leeds - London - Manchester - Slough

ASE training courses and schools
HP Accredited Sytems Engineer

School: Hemsley Fraser Group Limited
[All Courses]

Enhancing Customer Experience through Service
Course Format: Classroom
As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer-focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This one day course is designed to examine your organisatio...
 

Customer Service
Course Format: Classroom
Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships. This practical one day course provides you with an overview of the best practice skills required to manage your customers¡¯ expectations. You will have the opportunity to discuss customer handling skills, enabling a con...
 

Handling People and Difficult Situations
Course Format: Classroom
This course provides you with a practical guide on how to handle difficult people and situations. You will learn how to understand other people¡¯s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in ...
 

Business English
Course Format: Classroom
This course will enable you to clarify any confusion you have concerning grammar, punctuation and spelling, that may impact on your ability to write professionally. Messages travel at high speed in our global business world ¨C people want immediate, accurate replies. You will spend the day working on practical exercises with guidance from your trainer and leave with tips and guidelines that w...
 

Problem Solving
Course Format: Classroom
This one day, practical and ’hands on’ workshop is designed to be a catalyst for innovation and creativity! Based on proven methods and models used in problem solving, the course ends by providing you with a reporting template designed to secure Senior Management and Stakeholder endorsement for change. You will also take away a CD containing guidance notes, and templates to use, to...
 

Emotional Intelligence
Course Format: Classroom
Develop and build your knowledge of your own and other people¡¯s Emotional Intelligence (EI) and Emotional Quotient (EQ) in order to improve working relationships and produce better business results. This one day course is an introduction to using Emotional Intelligence (EI) in the workplace. It is a practical and highly interactive day and uses a range of techniques including self assessment...
 

Communication that Delivers Results
Course Format: Classroom
Communication is best judged by the effect it has on others ¨C the impact it generates and the results it achieves. This hands-on course focuses on all of these critical elements, allowing delegates to leave the course with a clear plan of how to improve their communication skills enabling them to achieve the right results. This challenging, practical and insightful two day course explores th...
 

Negotiation Skills for Win/Win Results
Course Format: Classroom
New to negotiation? Learn how to use your negotiation skills to facilitate decisions and agreements that achieve win/win results for all parties involved. This highly interactive and ¡®hands on¡¯ course provides you with the opportunity to examine your existing skills in a low risk environment. You will learn how to improve your negotiation skills to enable and facilitate decisions that achie...
 

Perfecting Your Presentation Skills
Course Format: Classroom
During this two day workshop you will work on all aspects of delivery, to craft positive and interesting presentations that will deliver your message strongly and professionally. This workshop assumes you can already prepare and deliver presentations. Your coach will encourage you to polish your skills by working on creating a memorable event for your audience. Presentations will be recorded...
 

Writing for Results
Course Format: Classroom
This course will give you the opportunity to focus on the written word ¨C the style and tone and the impact it will have on your reader. Have you ever thought of how your writing could become even more effective? What makes a document ¡®easy¡¯ to read and understand? How can we encourage our reader to read on and act quickly? Practical exercises, discussion and one-to-one feedback from your tra...
 

Page(s):- ...5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ... [ Popular Topics ]