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CRM training courses and schools
Customer Relationship Management

School: Parity Training Ltd.
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Microsoft CRM 3.0 Customisation
Course Format: Classroom
This three-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply Microsoft CRM 3.0 Customizations. The course focuses on using Microsoft CRM 3.0 Customisation tools and the Microsoft CRM 3.0 Client Programming Guide. Skills Gained Plan Customisations for a Microsoft CRM Implementation. Apply Form Customisations using the Microsoft CRM Customiza...
 

School: QA Ltd.
[All Courses]

Workflow in Microsoft Dynamics CRM 4.0
Course Format: On-site
This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. The course emphasizes out-of-box workflow functionality. This course covers basic concepts, creating a basic workflow, the design process, updating triggers, conditional branching advanced and multi-stage workflows, monitoring workflows and workflow security. The course also...
 

New in Microsoft Dynamics CRM 4.0
Course Format: On-site
This product teaches participants who are familiar with Microsoft Dynamics CRM 3.0 the key new features of Microsoft Dynamics 4.0. Target Audience Microsoft partners, certified trainers, IT professionals, and system administrators who plan to deploy, administer, or teach Microsoft Dynamics CRM 4.0. Key Benefits Broad overview of key new features Experience using the Import Data Wizard...
 

Microsoft Dynamics CRM 4.0 Applications
Course Format: On-site
This product teaches students use the Microsoft Dynamics CRM product. Application functionality covered in the course includes: Sales Management Marketing Automation Service Management Service Scheduling Selling Proposition Learn to work with the Microsoft Dynamics CRM application and understand the functionality available in Microsoft Dynamics CRM. Become more efficient and effecti...
 

Microsoft CRM 3.0 Service Management
Course Format: On-site
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back...
 

Customisation and Configuration in Microsoft Dynamics CRM 4.0
Course Format: On-site
This product teaches students how to configure Microsoft Dynamics CRM organizational settings, organizational structure, users, teams, security, multilingual user interface, and currency exchange rates to meet your business requirements. Students are also shown how to use the application’s built-in customization tools to customize Microsoft Dynamics CRM user interface components and databases c...
 

Installation and Deployment in Microsoft Dynamics CRM
Course Format: On-site
This product teaches students how to install and deploy Microsoft Dynamics â„?CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Ma...
 

Microsoft CRM 3.0 Service Scheduling
Course Format: On-site
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customiz...
 

Microsoft CRM 3.0 Sales Management
Course Format: On-site
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customizat...
 

Microsoft CRM 3.0 Marketing Automation
Course Format: On-site
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes: Core CRM Navigation User Interface Outlook Client Marketing Automation module This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Custom...
 

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