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CRM training courses and schools
Customer Relationship Management

School: London Corporate Training Ltd.
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Customer Relationship Management
Course Format: Classroom
Who should attend: �Managers who wish to ensure that customer service is optimal throughout their organisation �Less senior employees who want to make sure they individually know what to do in order to make sure they are providing the best service to the customer Objectives and Benefits of the Course: �The delegate will be able to learn the significance of the phrase ‘The customer is k...
 

School: Reed Learning
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Customer Relationship Management
Course Format: Classroom
Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. This course provides an overview of this philosophy and the techniques and systems required to put it into practice. Course Overview �Define customer relationship management to understand what it involves �Improve the way y...
 

School: BPP Professional Education
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Client Relationship Management
Course Format: Classroom
In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships. Learning Objectives At the end of this course delegates should be able to: Iden...
 

School: 7city Learning
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Client Relationship Management
Course Format: Classroom
Building Trust-Based Relationships Understand the value of trust in client relationships Know your client Build rapport Communicate effectively What Clients Expect Determine your client offering Identify your clients; needs and expectations of you Develop your client proposition Building win/win relationships The Skill of Managing Expectations Understand the nature of w...
 

School: Cranfield University
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Strategic Sales
Course Format: Classroom
Customer relationships are valuable assets that need to be managed effectively, discover how to develop a longer-term, strategic view of customer relationships and learn how to sell in this new environment. What will I get out of it? You will: Learn how to manage relationships more effectively Transform your relationship management ability Take a broader view of relationship m...
 

Strategic Customer Management
Course Format: Classroom
Deliver superior financial returns by taking a strategic approach to customer management across marketing, sales and customer service. We will show you how to gain competitive advantage when we share the latest best practice in customer management drawn from our current research with leading-edge blue-chip organisations. What will I get out of it? You will: Gain a structured framewor...
 

Relationship Marketing
Course Format: Classroom
The aim is for students to understand the concept and key principles of Relationship Marketing and to be able to apply Relationship Marketing to both external and internal customers. The objective will be to learn about Relationship Marketing implementation from theory and from examples of best practice. Syllabus The evolution of relationship marketing Key concepts in relationship mark...
 

School: Birmingham Business School
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Understanding Customer and Client Needs, CRM
Course Format: Classroom
Increasing competition, higher costs and churn, lower margins�organisations must attract and retain customers better than ever before. The business issue is how we can continue the shift of focus from acquiring customers to retaining them and earning their loyalty? How much should we spend on acquiring and retaining customers? How do we target customers who are most “likely to buy�and hav...
 

School: CIM - The Chartered Institute of Marketing
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CRM - Relationship Marketing
Course Format: Classroom
It provides a stimulating introduction and overview of the key strategic and tactical issues involved in retaining your most important customers. Benefits for your organisation: You are given the opportunity to apply the tools and techniques outlined to your own organisational context, developing an action-plan to apply and make a real difference back at work. Benefits ...
 

CRM to CMR: ’ Customer Managed Relationships’
Course Format: Classroom
The methodical ¡®toolkit¡¯ approach you will develop from this course will give you the knowledge and insight to implement customer managed relationships (CMR) successfully. The emphasis is on helping customers manage their relationship with your organisation rather than vice-versa. You will focus on your customers, giving them the processes, systems and support they need to build lasting relatio...
 

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