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CRM training courses and schools
Customer Relationship Management

School: CIM - The Chartered Institute of Marketing
[All Courses]

CRM - Relationship Marketing Workshop
Course Format: Classroom
It provides a stimulating introduction and overview of the key strategic and tactical issues involved in retaining your most important customers. Benefits for your organisation: You are given the opportunity to apply the tools and techniques outlined to your own organisational context, developing an action-plan to apply and make a real difference back at work. Benefits ...
 

CRM to CMR: ’ Customer Managed Relationships’
Course Format: Classroom
The methodical ¡®toolkit¡¯ approach you will develop from this course will give you the knowledge and insight to implement customer managed relationships (CMR) successfully. The emphasis is on helping customers manage their relationship with your organisation rather than vice-versa. You will focus on your customers, giving them the processes, systems and support they need to build lasting relatio...
 

School: Capita Learning & Development
[All Courses]

Customer relationship management
Course Format: Classroom
The ability to handle a variety of customer situations and issues is fundamental to providing effective customer service in business-tobusiness relationships; organisations need individuals with the right relationship skills to satisfy these demands. Learning objectives Enhance existing customer service skills and develop new techniques to improve your customers’ experience. Under...
 

School: Spearhead Training Group Ltd.
[All Courses]

Customer Relationship Management
Course Format: Classroom
In fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building the business. Satisfied customers return and tell others. Most businesses intend to provide good service but this is not easy to achieve in practice. How can the manager ensure that good customer service will prevail throughout his/her organisation? What ar...
 

School: Training Matters International
[All Courses]

Customer Relationship Management
Course Format: On-site
The competitive nature of all markets means that the relationship between a salesperson and their key account customers can be inherently fragile. This lively, one-day programme will enable you to: Improve the appeal of your product or service offering over the competition Be proactive rather than reactive to your account customers’ needs Develop listening and questioning ...
 

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