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Commerce training courses and schools

School: Northamptonshire Chamber of Commerce
[All Courses]

write persuasive sales quotations, proposals & tenders Workshop
Course Format: Classroom
This master class details every stage of effective quotation writing from beginning to end. You start with the customer investigation, followed by drafting, structuring and writing the proposal documents. You learn how to write an accompanying letter and how to follow up. It adds up to a comprehensive lesson in how to win many more customers from your quotations, proposals and tender responses....
 

Intermediate Excel 2003
Course Format: Classroom
Excel is a multi-functional tool that can aid in a number of business functions. It is useful for creating databases of customers and suppliers or can be used for financial reporting. The intermediate course takes you purely beyond understanding the basics of Excel to teaching some of the tools and techniques that will really add value to your systems Benefits for your organisation Th...
 

Dealing with Difficult Customers
Course Format: Classroom
Bad handling of a minor complaint can turn it into a major complaint-possibly with legal implications. Training helps to defuse a difficult situation, obtain the correct information and thus identify the real problem and the action that is required. Being prepared for typical complaints means a quick response, a quick resolution, and a customer who will remember how we helped them. Benefits...
 

Essential Customer Service
Course Format: Classroom
In every purchase transaction there can be this "Moment of Truth" when a customer needs some reassurance, or needs a problem to be resolved quickly. Can we recognise this "Moment" before it is too late and we lose that customer for good? Can we do something to resolve the situation and retain a happy customer? The answers are "Yes"; this training is essential to en...
 

Powerful Presentations
Course Format: Classroom
This course is designed for anyone who needs to sell an idea, a product or service to either internal or external buyers, or anyone who at any time (at work or socially), who may find themselves having to make a speech! It is often more effective to have a short, snappy presentation ready when you need to convince someone of your understanding of the way ahead. A picture is worth a thousand wor...
 

Employment Legislation
Course Format: Classroom
Employment legislation is forever changing and is focused upon protecting employees. It is therefore vital that employers are aware of their obligations to staff and make sure that their policies and procedures are in line with current legislation. Perhaps more importantly, clarity, a ’reasonable’ approach and perceived fairness are important factors in building motivation from your s...
 

Export Documentation
Course Format: Classroom
This course takes a deeper look at the necessary documents you will have to master if your business is to make a success of exporting. These will become an every day occurrence in international markets so it is vital they are understood before even attempting to export. Why attend? The course will deliver a comprehensive overview of export documentation at each stage of the export proc...
 

Successful Supervisory Management Workshop
Course Format: Classroom
The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff. It is vital training for anyone about to become a supervisor. Who should attend? Superviso...
 

The Art of Persuasive Writing
Course Format: Classroom
Win the two second challenge-it takes less than two seconds for a reader to decide to read on or dismiss what you have written. The opening words of your headline, first sentence or web pages must instantly touch a chord in the reader’s mind. Every paragraph must engage the reader and raise curiosity for what they read next. Discover how professionals excel at this essential task. Bene...
 

Developing Assertiveness Skills
Course Format: Classroom
There are times at work when most of us feel that a particular situation is getting out of control. Although we recognise these situations it is sometimes difficult to understand why they occur and to take the corrective action. This course will teach you the assertiveness skills needed to deal with these situations. Why attend? The workplace can be a very stressful place and it is impo...
 

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