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Communication training courses and schools
Communication Skills

School: Phoenix Training and Development
[All Courses]

COMMUNICATION IN MANAGEMENT Workshop
Course Format: On-site
to help managers understand the basic principles of effective communication. Good communication is perhaps the most important aspect of successful management, and when done right a manager is able to create better understanding and interaction between themselves and team members and thereby heighten productivity and motivation. This workshop combines theoretical and practical aspects so that pa...
 

WRITING DYNAMIC REPORTS & PROPOSALS
Course Format: On-site
to write authoritative reports and persuasive proposals. The course will cover preparation including identifying the purpose, selecting relevant content and tailoring it for the intended audience. There will be suggestions for a variety of different starting points and effective structures. Participants will learn to construct an argument by ordering points persuasively. They will practise deve...
 

WRITING EFFECTIVE LETTERS
Course Format: On-site
to give delegates a thorough grounding in the essentials of good letter writing. Participants will learn how to write persuasively and succinctly. The focus can be sales, handling complaints, or any other objective. The course will cover preparation, structure, style and, of course, correct etiquette.
 

BUSINESS ENGLISH
Course Format: On-site
To give you a thorough grounding in the essentials of good business writing. The written word is a powerful business tool which can help you improve relationships with clients and colleagues. In this course, you will learn how to communicate confidently with a range of readers. The course features guidance in structuring your ideas for the page; developing a clear, effective style; and editing ...
 

CREATIVE WRITING IN THE COMMERCIAL WORLD Workshop
Course Format: On-site
the first half of the course will focus on the preparation necessary for writing effective copy. What useful connections are there between your product and target audience? What impact do you want to make? What action do you want the audience to take? With these objectives in mind, the delegates will begin to explore different starting points for the structure of a piece, whether it is a letter...
 

ONE - TO - ONE COMMUNICATION COACHING
Course Format: On-site
to equip the individual to develop mastery over self - presentation; to communicate confidently and persuasively to a range of audiences. An individually - tailored coaching programme which will empower you to project an effective, charismatic presence to others - whether the context is a formal presentation or after - work drinks. The sessions will provide you with new techniques for developin...
 

UNDERSTANDING & USING BODY LANGUAGE
Course Format: On-site
to gain an understanding of how people use body language to communicate their openness or resistance, assertiveness or submission, and interest or lack of it. You will gain knowledge in reading the signals other people send and get opportunities to develop your own fluency, so that you are sending the signals you want, when you want. There will be coaching on how to develop an open, assertive p...
 

CUSTOMER CARE
Course Format: On-site
everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coac...
 

INFLUENCE WITHOUT AUTHORITY
Course Format: On-site
for managers, influencing others within an organisation �colleagues, superiors, team members �can create different and potentially more complex challenges than those for whom they are responsible. Often, in situations where interactions can be potentially confrontational, appropriate behaviour �which is sometimes not naturally easy for the individual �is required to achieve mutually benefic...
 

IMPACT & INFLUENCE
Course Format: On-site
the abilities to create impact and have a positive influence are both key ingredients of successful organisational working. This programme is designed to heighten your awareness of your impact on others and assist you to make positive impressions, persuade others and assist you to make positive impressions, persuade others to a point of view, or a desired course of action, through your effecive...
 

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