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Communication training courses and schools
Communication Skills

School: Learning Tree International Ltd.
[All Courses]

Achieving Excellence in Customer Service
Course Format: Classroom
You Will Learn How To Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer experiences Maximise the value of your customer interactions Deal effectively with difficult customers and turn complaints into opportunities Contribute to a customer-centric culture and achieve greater personal gro...
 

Assertiveness Skills Workshop
Course Format: Classroom
You Will Learn How To Develop a positive, assertive style Respond productively to challenging behaviour patterns in others Build a personal skill set that will enable you to react positively in demanding situations Improve your relationships through a productive and powerful attitude Gain confidence in your ability to handle challenging situations Generate the results you want when...
 

Influence Skills
Course Format: Classroom
You Will Learn How To Apply influence strategies to gain commitment from others and foster collaboration Define desired outcomes for win-win results Dynamically adjust your approach to others to gain buy-in Achieve goals by enhancing trust and cooperation Deal effectively with challenging behaviours to overcome resistance and inertia in others Use knowledge and competence rather th...
 

Communication Skills Workshop
Course Format: Classroom
You Will Learn How To Achieve results in your communications with others Build collaborative relationships that emphasize trust and respect Communicate effectively using simple, concise and direct language Enhance your active listening skills to anticipate and avoid common misunderstandings Foster cross-cultural understanding in your workplace Eliminate the roadblocks that undermin...
 

Telecommunications Fundamentals
Course Format: Classroom
You Will Learn How To Architect, implement and manage converged network solutions Align integrated infrastructure requirements with business drivers Leverage communication technologies for voice, data and video convergence Exploit the capabilities of next-generation networks Optimise networks for end-to-end Quality of Service (QoS) delivery Apply best practices to ensure the integr...
 

Windows Communication Foundation
Course Format: Classroom
You Will Learn How To Leverage Windows Communication Foundation to build Web services with .NET 3.5 Configure high performance and interoperable services Exchange XML, binary and RSS data Secure internal and external access to services Harness two-way communication with WCF callbacks Ensure reliability with transactions, message queues and durable services Course Benefits Wind...
 

Windows® Communication Foundation
Course Format: Classroom
You Will Learn How To Leverage Windows Communication Foundation to build Web services with .NET 3.5 Configure high performance and interoperable services Exchange XML, binary and RSS data Secure internal and external access to services Harness two-way communication with WCF callbacks Ensure reliability with transactions, message queues and durable services Course Benefits Wind...
 

School: Harbrook
[All Courses]

Cisco IOS Unified Communications (Certificate)
Course Format: Classroom
This course provides the student with Unified Communications concepts, component definition and high level designs. This is also the core technology course in the certification path to achieve the CCNA Voice designation. Students will be able implement and configure small to medium sized IP Telephony solutions. UC products covered during labs will include the Cisco Unified Communications Manage...
 

Cisco Unified Communications Manager (Certificate)
Course Format: Classroom
Administering Cisco Unified Communications Manager (ACUCM) 3 day, instructor-led course that teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installatio...
 

Cisco Communications Manager and Unified Messaging (Certificate)
Course Format: Classroom
This five day instructor led course focuses on using Cisco Call Manager/Communications Manager and other IP telephony components that are connected in LANs and WANs. This course incorporates Unified Messaging to produce competent administrators of the Call Manager and Unity product, up to and including Call Manager Release 6.0. Upon completion of this training course, delegates will be able to ...
 

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