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Customer training courses and schools
Customer Service and Care

School: Track Training Services (UK) Ltd.
[All Courses]

Providing Excellent Customer Service Workshop
Course Format: On-site
Learning Objectives: By the end of the workshop delegates will be able to - Be aware of their customer’s needs and wants. Achieve good customer service using clear, positive, assertive communication. Work towards a solution with the customer. Create rapport with the customer. Maintain the customer relationship. Contents: Delegate and tutor introductions. Review of course obj...
 

Creating Excellent Customer Service
Course Format: On-site
If your organisation does not have a unique service/product to sell ( and 99.9% don’t ) then the ONE thing that makes a real difference is the quality of your Customer Service. Find out how to get it right - from those who know how do it right. We will assist you in the following key areas of Excellent Customer Service: overcoming resistance to change gaining commitment and des...
 

School: Symmons Madge Associates Ltd.
[All Courses]

Providing Exceptional Client Service
Course Format: Classroom
To understand the value of building long term relationships with clients to the business Learning outcomes: How to interact with clients and colleagues more effectively Know the fundamentals of Transactional Analysis and how to use these skills in the workplace Course Outline: Clients are critical to the success of the organisation Understanding who are our clients Knowing what th...
 

Customer Care Workshop
Course Format: Classroom
To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu...
 

School: Techniques For Change Ltd.
[All Courses]

focusing on the customer
Course Format: Classroom
In a competitive business environment your customers, internal and external, expect exceptional levels of customer service and it is this that will create lasting client relationships. Giving great customer service is about understanding your customer, managing information and people and mastering efficient and productive communication. This programme provides powerful tools and a range of usef...
 

School: Stehle Associates
[All Courses]

Winning Techniques for Telephone Sales
Course Format: On-site
To be the best in a sales environment is not easy. Often, wrong advice, no matter how well meaning, actually sets you up for failure. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls. This course will help you to develop a positive outlook that will work with the techniques taught. It will show how to handle all sales calls using a proven pr...
 

Successful Telephone Techniques
Course Format: On-site
Some days it can be really difficult to maintain a positive outlook. Everyone you phone seems to have got out of the wrong side of the bed and is especially difficult, or perhaps is just uninterested in what you are offering no matter how hard you try. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls. This course will help you to develop ...
 

Presentations Skills for Technicians
Course Format: On-site
Most presentations given by pre and post sales technicians leave a lot to be desired. Time is spent describing the vendor when the audience is there to see the product. When the session does get underway, the audience is bombarded with jargon and the features of a product without regard for whether the benefits or underlying principles are understood. Too much time is spent telling the audience...
 

Effective Sales Techniques
Course Format: On-site
Are salespeople really born? Perhaps some are, but we can all learn how to be more effective through the techniques and approaches covered in this course. This fast moving interactive programme will provide delegates with the tools to improve sales, build relationships quickly with new customers and maintain long-term relationships. Who should attend: This course is aimed at all staf...
 

Customer Service Skills
Course Format: Classroom
Business thrives when the culture is customer oriented. When this culture also applies to the internal customers of the business, support and management processes are accomplished effectively and with less stress for the customer, the team and the individual. This course examines the role of customer service and helps people and organisation to develop in two distinct ways. Firstly by enhanc...
 

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