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Customer training courses and schools
Customer Service and Care

School: Wizard Systems
[All Courses]

QuoteWerks
Course Format: Classroom
QuoteWerks Training plays an important role in maximising the value of your QuoteWerks Software investment. We work with our customers to develop a complete end-to-end QuoteWerks Training plan that achieves meaningful and specific deliverables for your organisation. This approach enables QuoteWerks administrators, and end users to obtain the knowledge and skills needed - minimising training tim...
 

Sage CRM MME Advanced and Systems Admin
Course Format: Classroom
Introduction Administration CRM Structure User Administration Adding and Changing Users User Templates Disable Users Deleting Users Teams Creating Teams Assigning users to a Team User access to team CRM Security Management, Profiles and Territories User Configuration Customisation Adding a New Field Placing New Fields on Screens Modifying Screen Layout Ad...
 

School: West End Training Limited
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Customer Service
Course Format: On-site
A one-day course. Topics covered: Why do we lose customers? Survey results. Exercise How does your organisation rate customer care? How do you rate customer care? Exceed Customers�expectations. Quality v. total quality issues. The costs of losing customers. Prevention is better than cure. Customer feed-back survey. Case studies. Handling complaints. Solve the prob...
 

School: London Corporate Training Ltd.
[All Courses]

Customer Relationship Management
Course Format: Classroom
Who should attend: �Managers who wish to ensure that customer service is optimal throughout their organisation �Less senior employees who want to make sure they individually know what to do in order to make sure they are providing the best service to the customer Objectives and Benefits of the Course: �The delegate will be able to learn the significance of the phrase ‘The customer is k...
 

School: Mouse Training
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Customer Care for Public Sector Organisations
Course Format: Classroom
Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen...
 

Customer care for Finance Organisations
Course Format: Classroom
This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i...
 

School: West Thames College
[All Courses]

Customer Service
Course Format: Classroom
The course is for people who are interested in improving their customer service, administration and management skills. Entry Requirements: You should be employed in a suitable workplace and you will need to attend an interview. If you have any questions about whether this course is right for you, please ask Admissions for advice About the course You will study various aspects of custome...
 

School: SWAT Limited
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Fundamentals of Client Care
Course Format: Classroom
Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business
 

School: Reed Learning
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Telesales
Course Format: Classroom
It takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques Course Overview You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse y...
 

Face To Face Selling Workshop
Course Format: Classroom
This workshop teaches delegates practical skills in structuring and controlling a face-to-face sales meeting. The course offers helpful insights into rapport building, overcoming objections and making a memorable impact. It is a popular session of real value to those who regularly visit clients Course Overview �Prepare for the meeting Research the meeting effectively Understand the c...
 

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